Navigating the Remedyforce Administration tab

System administrators can use the Remedyforce Administration tab to configure and administer BMC Remedyforce and the Self Service application. For information about other administrative tasks, see Administering.

You can also search for a configuration setting or option on the Home tab of the Remedyforce Administration tab. For more information, see Searching for a configuration setting on the Remedyforce Administration tab.

The following table provides information about the quick access links provided on the Remedyforce Administration tab.

Menu linkReference information
Smart SyncYou can import data and configuration settings from the production organization to the sandbox organization. For more information about Smart Sync, see Configuring SmartSync - BETA.
Remedyforce UtilizationYou can view an overall score of how your Remedyforce processes are configured. For more information about Remedyforce Utilization, see Remedyforce Utilization - BETA.

The following table provides links for the information about the tiles that you select from the Home subtab of the Remedyforce Administration tab.

You can search for a configuration setting or option on the Home subtab of the Remedyforce Administration tab by entering at least two characters. For example, say that you want to stop the milestone processor. Enter the word "milestone" in the Search text box. The milestone processor-related settings are available on the General Application Settings tile. When you search for "milestone", the General Application Settings tile appears.

When you click the tile, the General Application Settings page is displayed.

Accessing BMC Remedyforce

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