Navigating the Remedyforce Administration tab

System administrators can use the Remedyforce Administration tab to configure and administer BMC Remedyforce and the Self Service application. For information about other administrative tasks, see Administering.

You can also search for a configuration setting or option on the Home tab of the Remedyforce Administration tab. For more information, see Searching for a configuration setting on the Remedyforce Administration tab.

The following table provides information about the quick access links provided on the Remedyforce Administration tab.

Menu linkReference information
Smart SyncYou can import data and configuration settings from the production organization to the sandbox organization. For more information about Smart Sync, see Configuring SmartSync - BETA.
Remedyforce UtilizationYou can view an overall score of how your Remedyforce processes are configured. For more information about Remedyforce Utilization, see Remedyforce Utilization - BETA.

The following table provides links for the information about the tiles that you select from the Home subtab of the Remedyforce Administration tab.

TileReference information
Configure Application 

Configuring BMC Remedyforce

Managing service request definitions

Manage Users

Managing users

Application Settings 

Customizing BMC Remedyforce

Configuring the Remedyforce Console

Configuring the Incident Console and Task Console tabs

Configuring surveys

Manage ObjectsConfiguring objects
Configure Self ServiceConfiguring Self Service
Create Dashboards and ReportsConfiguring dashboards and reports
Configure Email

Enabling staff members to send email messages from a record

Enabling incident creation in BMC Remedyforce by using email messages

Configure CMDB 2.0
Configuring BMC Remedyforce CMDB 2.0
Manage Workflows and Other Processes

Managing services, agreements, and targets

Managing approvals

Managing workflows and other processes

Integrations

Importing data by using Pentaho packages

Integrating

License and Storage UsageManaging licenses and storage
Content ManagementManaging smart practices content

You can search for a configuration setting or option on the Home subtab of the Remedyforce Administration tab by entering at least two characters. For example, say that you want to stop the milestone processor. Enter the word "milestone" in the Search text box. The milestone processor-related settings are available on the General Application Settings tile. When you search for "milestone", the General Application Settings tile appears.

When you click the tile, the General Application Settings page is displayed.

Accessing BMC Remedyforce

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