Navigating the Remedyforce Administration tab
System administrators can use the Remedyforce Administration tab to configure and administer BMC Remedyforce and the Self Service application. For information about other administrative tasks, see Administering.
You can also search for a configuration setting or option on the Home tab of the Remedyforce Administration tab. For more information, see Searching for a configuration setting on the Remedyforce Administration tab.
Quick access links
The following table provides information about the quick access links provided on the Remedyforce Administration tab.
| Menu link | Reference information |
|---|---|
| Smart Sync | You can import data and configuration settings from the production organization to the sandbox organization. For more information about Smart Sync, see Configuring SmartSync - BETA. |
| Remedyforce Utilization | You can view an overall score of how your Remedyforce processes are configured. For more information about Remedyforce Utilization, see Remedyforce Utilization - BETA. |
Configuration tiles
The following table provides links for the information about the tiles that you select from the Home subtab of the Remedyforce Administration tab.
| Tile | Reference information |
|---|---|
| Configure Application | |
| Manage Users | |
| Application Settings | Configuring the Remedyforce Console |
| Manage Objects | Configuring objects |
| Configure Self Service | Configuring Self Service |
| Create Dashboards and Reports | Configuring dashboards and reports |
| Configure Email | Enabling staff members to send email messages from a record Enabling incident creation in BMC Remedyforce by using email messages |
| Configure CMDB 2.0 | Configuring BMC Remedyforce CMDB 2.0 |
| Manage Workflows and Other Processes | |
| Integrations | |
| License and Storage Usage | Managing licenses and storage |
| Content Management | Managing smart practices content |
Searching for a configuration setting on the Remedyforce Administration tab
You can search for a configuration setting or option on the Home subtab of the Remedyforce Administration tab by entering at least two characters. For example, say that you want to stop the milestone processor. Enter the word "milestone" in the Search text box. The milestone processor-related settings are available on the General Application Settings tile. When you search for "milestone", the General Application Settings tile appears.
When you click the tile, the General Application Settings page is displayed.
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