Managing approvals

This section describes how to create an approval process for incidents, change requests, and knowledge articles. 

For incidents and change requests, if an approval is assigned to you, you can approve or reject the approval in the Approval form, through email, or assign the approval to a delegated approver.

The following topics are provided:

• Approval process overview
• Creating an approval process
• Assigning approvers by using custom user lookup fields
• Updating the Salesforce.com instance in the approval email templates
• Adding the Items to Approve list on the Salesforce Home page