Configuring BMC Remedyforce modules
The following topics provide information about configuring BMC Remedyforce modules based on your requirements:
- Configuring fields to search for matching incidents
- Recording incident source
- Using contact or lead as incident client
- Allowing users to add notes to an incident that is pending for approval
- Enabling a non-administrator user to approve the incident record
- Configuring Change Advisory Board
- Enabling users to follow broadcasts on Chatter
- Configuring the Preferred Contact Method list for clients
- Enabling field history tracking
- Using the All Tasks Closed Controller field
- Configuring visibility of the Alignability tab for profiles
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