What you can and cannot encrypt
Shield Platform Encryption allows you to encrypt certain fields, files, and attachments that are stored in the App Cloud. In contrast to Classic Encryption, which uses a custom field type in the Salesforce data model, Shield Platform Encryption allows you to encrypt the following:
- Standard fields
- Certain custom fields
- All files and attachments
For more information about what you can and cannot encrypt, see the following sections:
What you can encrypt
Objects, attachments, and fields
For Platform Encryption, Salesforce supports the encryption of the following data types and objects:
Files and Attachments |
|
|---|---|
Standard Salesforce Fields | Account object:
Contact object:
Case object:
Case Comments:
|
Custom Fields |
For example, you can encrypt the data at rest for the Description field of the Incident module of Remedyforce as the the Description field is of type Text area (long). |
Note
Under Exceptions, you’ll find a number of fields you may not be able to encrypt because they are referenced in custom formula fields or they are used in a way within our Remedyforce code that currently isn’t supported by Salesforce.
In Salesforce Spring 17, Salesforce has introduced a new feature called “Retrieve Encrypted Data with Custom Formula Fields (Beta)”. This feature has to be turned on at the request of the customer (in other words, a case has to be opened with Salesforce requesting the feature be turned on). While we cannot comment on Salesforce’s future plans as it relates to this feature, this document approaches our Platform Encryption testing as though the feature is enabled. If you do not have the feature enabled, the fields listed under Exceptions may very well encrypt for you.
Client information
Remedyforce client information is primarily stored in the Users object of Salesforce. At this time, Salesforce does not support encryption of data at rest for the User object (with the exception of custom fields meeting the data type requirements). Additionally, if you are using Contacts as clients, there are some standard fields that Salesforce supports for encryption. For more information, see the Salesforce Help.
The account information is stored in the Accounts object. If you want to encrypt the Account Name or Contact Name field, contact Salesforce to enable encryption for fields referred in Use Encrypted Fields in Formula Fields.
To enable encryption of client information, get the following limits increased in your Salesforce organization by raising a case with Salesforce:
- Number of formulas that can be visited when performing custom Formula field validation for encryption enablement increased to 1000
- Number of formulas that can be loaded when performing custom Formula field validation for encryption enablement increased to 500
Email conversation history
Email conversations are sent and received in rich text format. When an email message is sent or received, the message is saved as a record in the <Module Name> History object. There are two fields that store the data - Note and RichTextNote. Because Salesforce does not support encryption of rich text formatted fields, when you enable support for Salesforce Encryption in Remedyforce, no data is saved in the RichTextNote field. Data is saved only in the Note field that supports encryption.
All outgoing Rich Text email messages will be received by recipients in Rich Text Format. Only when these email messages are stored in the <Module Name> History objects, the message is saved in plain text if you have encrypted the Note field. If you do not encrypt the Note field, email messages continue to be saved in both the Note and RichTextNote fields.
Input fields of service requests
You can either encrypt all input fields or none. Input fields of a service request (or service request definition) are saved in the following fields of the Request Detail Inputs object:
- Response
- New Response
- Stored Value
When you map these fields to fulfillment template fields, BMC recommends the following points:
- If you are encrypting input fields, ensure that you map these fields to an encrypted field.
- Do not map encrypted fields to a field of type Text Area (Rich) because such fields are not encrypted.
You cannot encrypt data in fields of type Text Area (Rich). Therefore, if you want to encrypt data in fields of type Text Area (Rich), add new input fields of type Text or Text Area to get the same information from client.
On the Remedyforce Administration > Application Settings > General Application Settings page, in the Salesforce Platform Encryption section, when you click Encryption Impact Report, you get a report that provides a list of Text Area (Rich) type fields that you are using in the Remedyforce Console and input fields of SRDs. For more information, see Report to list encrypted fields or RTF fields.
What you cannot encrypt
Objects
You cannot encrypt the objects specified in the following list:
- Client User Imports
- Knowledge Article
- Knowledge Feedback
- Survey
- Chat Detail
- Configuration Item History
- Web API Configuration
Fields in objects
The following table lists the fields of Remedyforce objects that cannot be encrypted. If you encrypt any of these fields, some of the functionalities BMC Remedyforce might generate exceptions.
| Object | Fields |
|---|---|
| Broadcast | Limit to Users in Accounts, Date & Time, Post Date |
| Broadcast History | Last Queue |
| Change Requests | Actual End Date, Actual Start Date, Closed Date, Scheduled End, Scheduled Start, Last Queue |
| Change Request History | RichTextNote |
| Incident | Status Change Date, Closed Date, Due Date, Opened Date, Last Queue |
| Incident History | Duration, RichTextNote |
| Knowledge Article | Retired Date, Published Date, Review Date, Title, Video URL |
| Problem | Closed Date, Due Date |
| Problem History | Duration, RichTextNote |
| Release | End Deployment, End Implementation, Start Deployment, Start Implementation, Last Queue |
| Task History | Duration, RichTextNote |
| User | Account ID, Last Available Time, Last Chat End Time, |
Metadata fields in objects
The following table lists the fields of Remedyforce objects that you cannot encrypt as they contain metadata.
| Object | Fields |
|---|---|
| Broadcast | <BLANK>, LockedRecordTimestamp, Expiration Date |
| Change Requests | <BLANK>, Collision Detection State, LockedRecordTimestamp, Recurring Parent Record ID |
| Incident | <BLANK>, LockedRecordTimestamp, Recurrence, Recurring Parent Record ID, Request Detail Clone ID, Task Closed Controller, WorkflowController |
| Incident History | Email Addresses |
| Problem | <BLANK> |
| Release | <BLANK> |
| Task | <BLANK>, LockedRecordTimestamp, Recurrence, Recurring Parent Record ID, Scheduled End, Scheduled Start, Web API Configuration |
Data and metadata
Metadata is a set of data that describes and gives information about other data. We like to say it’s “data about data”. Remedyforce utilizes a number of objects that support the Remedyforce metadata. We recommend that you do not encrypt any fields associated with our metadata as doing so can cause failures.
The following list outlines the objects where we do not support Platform Encryption at this time. These objects fall into one of the three buckets:
- Metadata: This is data that is necessary for other functions within Remedyforce.
- No longer used: These are objects that were part of earlier versions of Remedyforce (more specifically CMDB 1.0) that are no longer used.
- No encryptable fields: The fields that make up the object are not encryptable at this time.
Note that this list is subject to change and we have done our best to accurately document a complete list of objects that currently are not supported with Salesforce Platform Encryption.
Object Name | API Name | Comments |
Access Point | BMCServiceDesk__BMC_AccessPoint__c | No longer used as a part of Remedyforce |
Account CI Link | BMCServiceDesk__Account_CI_Link__c | Metadata |
Account Configuration Item | BMCServiceDesk__BMC_Account__c | No longer used as a part of Remedyforce |
Account On System | BMCServiceDesk__BMC_AccountOnSystem__c | No longer used as a part of Remedyforce |
Action | BMCServiceDesk__Action__c | Metadata |
Activity | BMCServiceDesk__BMC_Activity__c | No longer used as a part of Remedyforce |
Admin Domain | BMCServiceDesk__BMC_AdminDomain__c | No longer used as a part of Remedyforce |
Advanced Search Filter | BMCServiceDesk__Advanced_Search_Filter__c | Metadata |
Advanced Search Filter Criteria | BMCServiceDesk__Advanced_Search_Filter_Criteria__c | Metadata |
Agreement | BMCServiceDesk__ServiceLevelAgreement__c | Metadata |
Agreement History | BMCServiceDesk__SLA_History__c | Metadata |
Application | BMCServiceDesk__BMC_Application__c | No longer used as a part of Remedyforce |
Application Infrastructure | BMCServiceDesk__BMC_ApplicationInfrastructure__c | No longer used as a part of Remedyforce |
Application Service | BMCServiceDesk__BMC_ApplicationService__c | No longer used as a part of Remedyforce |
Application System | BMCServiceDesk__BMC_ApplicationSystem__c | No longer used as a part of Remedyforce |
Application System Services | BMCServiceDesk__BMC_ApplicationSystemServices__c | No longer used as a part of Remedyforce |
BIOS Element | BMCServiceDesk__BMC_BIOSElement__c | No longer used as a part of Remedyforce |
Base Relationship | BMCServiceDesk__BMC_BaseRelationship__c | Metadata |
Broadcast Account Link | BMCServiceDesk__Broadcast_Account_Link__c | No encryptable fields |
Business Process | BMCServiceDesk__BMC_BusinessProcess__c | No longer used as a part of Remedyforce |
Business Service | BMCServiceDesk__BMC_BusinessService__c | No longer used as a part of Remedyforce |
CD ROM Drive | BMCServiceDesk__BMC_CDROMDrive__c | No longer used as a part of Remedyforce |
CI Client Link | BMCServiceDesk__CI_Client_Link__c | No longer used as a part of Remedyforce |
CMDB Auditing | BMCServiceDesk__LinkUnlink_History__c | No encryptable fields |
CMDB Class | BMCServiceDesk__CMDB_Class__c | Metadata |
CMDB Class Mapping Criteria | BMCServiceDesk__CMDB_Class_Mapping_Criteria__c | Metadata |
CMDB Staging | BMCServiceDesk__CMDB_Staging__c | Metadata |
CMDB AttributeDefinition | BMCServiceDesk__CMDB_AttributeDefinition__c | Metadata |
Card | BMCServiceDesk__BMC_Card__c | No encryptable fields |
Category | BMCServiceDesk__Category__c | Metadata |
Category Type | BMCServiceDesk__CategoryTypes__c | Metadata |
Change CI Link | BMCServiceDesk__Change_CI_Link__c | Metadata |
Change Collision | BMCServiceDesk__ChangeCollision__c | No encryptable fields |
Change Manifest | BMCServiceDesk__Change_Manifest__c | Metadata |
Change Problem Link | BMCServiceDesk__Change_Problem_Link__c | No encryptable fields |
Change Request Service Target | BMCServiceDesk__Change_Request_Service_Target__c | Metadata |
Chassis | BMCServiceDesk__BMC_Chassis__c | No longer used as a part of Remedyforce |
Chat Instance | BMCServiceDesk__ChatInstance__c | Metadata |
Chatter Listener | BMCServiceDesk__Chatter_Listener__c | Metadata |
ClientUrgency | BMCServiceDesk__ClientUrgency__c | No encryptable fields |
Cluster | BMCServiceDesk__BMC_Cluster__c | No longer used as a part of Remedyforce |
Collection | BMCServiceDesk__BMC_Collection__c | No longer used as a part of Remedyforce |
Communication Endpoint | BMCServiceDesk__BMC_CommunicationEndpoint__c | No longer used as a part of Remedyforce |
Component | BMCServiceDesk__BMC_Component__c | No longer used as a part of Remedyforce |
Computer System | BMCServiceDesk__BMC_ComputerSystem__c | No longer used as a part of Remedyforce |
Concrete Collection | BMCServiceDesk__BMC_ConcreteCollection__c | No longer used as a part of Remedyforce |
Connectivity Collections | BMCServiceDesk__BMC_ConnectivityCollection__c | No longer used as a part of Remedyforce |
Connectivity Segment | BMCServiceDesk__BMC_ConnectivitySegment__c | No longer used as a part of Remedyforce |
Content Import | BMCServiceDesk__ContentImport__c | Metadata |
Contract | BMCServiceDesk__BMC_Contract__c | No longer used as a part of Remedyforce |
Contract Component | BMCServiceDesk__BMC_ContractComponent__c | No longer used as a part of Remedyforce |
Contract Line | BMCServiceDesk__BMC_ContractLine__c | No longer used as a part of Remedyforce |
Cost | BMCServiceDesk__BMC_Cost__c | No longer used as a part of Remedyforce |
Custom Action | BMCServiceDesk__Custom_Action__c | Metadata |
CustomAttachment | BMCServiceDesk__CustomAttachment__c | Metadata |
Dashboard | BMCServiceDesk__SYSDashboard__c | No encryptable fields |
Dashboard Widget | BMCServiceDesk__SYSDashboardWidget__c | Metadata |
Data Integrity Information | BMCServiceDesk__Data_Integrity_Information__c | Metadata |
Database | BMCServiceDesk__BMC_DataBase__c | No longer used as a part of Remedyforce |
Database Storage | BMCServiceDesk__BMC_DataBaseStorage__c | No longer used as a part of Remedyforce |
Dependency | BMCServiceDesk__BMC_Dependency__c | No longer used as a part of Remedyforce |
Discovery Audit Log | BMCServiceDesk__DiscoveryAuditLog__c | Metadata |
Discovery Import Log | BMCServiceDesk__DiscoveryImportLog__c | Metadata |
Discovery Mapping | BMCServiceDesk__DiscoveryMapping__c | Metadata |
Disk Drive | BMCServiceDesk__BMC_DiskDrive__c | No longer used as a part of Remedyforce |
Disk Partition | BMCServiceDesk__BMC_DiskPartition__c | No longer used as a part of Remedyforce |
Document | BMCServiceDesk__BMC_Document__c | No longer used as a part of Remedyforce |
Element Location | BMCServiceDesk__BMC_ElementLocation__c | Metadata |
Entitlement | BMCServiceDesk__SRM_Entitlement__c | Metadata |
Equipment | BMCServiceDesk__BMC_Equipment__c | No longer used as a part of Remedyforce |
FAQ | BMCServiceDesk__FAQ__c | No longer used as a part of Remedyforce |
FAQ Category | BMCServiceDesk__FAQ_Category__c | No longer used as a part of Remedyforce |
FAQ Feedback | BMCServiceDesk__FAQ_Feedback__c | No longer used as a part of Remedyforce |
File System | BMCServiceDesk__BMC_FileSystem__c | No longer used as a part of Remedyforce |
Financial Element | BMCServiceDesk__BMC_FinancialElement__c | No longer used as a part of Remedyforce |
Floppy Drive | BMCServiceDesk__BMC_FloppyDrive__c | No longer used as a part of Remedyforce |
Fulfillment Input | BMCServiceDesk__SRM_FulfillmentInputs__c | Metadata |
Fulfillment Mapping | BMCServiceDesk__SRM_FulfillmentMappings__c | Metadata |
Global Search | BMCServiceDesk__SYSknowSearchField__c | Metadata |
Hardware Package | BMCServiceDesk__BMC_HardwarePackage__c | No longer used as a part of Remedyforce |
Hardware System Component | BMCServiceDesk__BMC_HardwareSystemComponent__c | No longer used as a part of Remedyforce |
Hosted Access Point | BMCServiceDesk__BMC_HostedAccessPoint__c | No longer used as a part of Remedyforce |
Hosted Service | BMCServiceDesk__BMC_HostedService__c | No longer used as a part of Remedyforce |
Hosted System Components | BMCServiceDesk__BMC_HostedSystemComponents__c | No longer used as a part of Remedyforce |
IP Connectivity Subnet | BMCServiceDesk__BMC_IPConnectivitySubnet__c | No longer used as a part of Remedyforce |
IP Endpoint | BMCServiceDesk__BMC_IPEndpoint__c | No longer used as a part of Remedyforce |
IPX Connectivity Network | BMCServiceDesk__BMC_IPXConnectivityNetwork__c | No longer used as a part of Remedyforce |
Impact | BMCServiceDesk__Impact__c | No longer used as a part of Remedyforce |
Impact Configuration Item | BMCServiceDesk__BMC_Impact__c | No longer used as a part of Remedyforce |
In IP Subnet | BMCServiceDesk__BMC_InIPSubnet__c | No longer used as a part of Remedyforce |
In Segment | BMCServiceDesk__BMC_InSegment__c | No longer used as a part of Remedyforce |
Incident CI Link | BMCServiceDesk__Incident_CI_Link__c | Metadata |
Incident Change Link | BMCServiceDesk__Incident_Change_Link__c | Metadata |
Incident Manifest | BMCServiceDesk__Incident_Manifest__c | No encryptable fields |
Incident Problem Link | BMCServiceDesk__Incident_Problem_Link__c | No encryptable fields |
Incident Service Target | BMCServiceDesk__Incident_Service_Target__c | Metadata |
Keyboard | BMCServiceDesk__BMC_Keyboard__c | No longer used as a part of Remedyforce |
Knowledge Article Viewed | BMCServiceDesk__KM_Knowledge_Article_Viewed__c | No encryptable fields |
Knowledge CI Link | BMCServiceDesk__Knowledge_CI_Link__c | Metadata |
Knowledge Change Link | BMCServiceDesk__KM_Knowledge_Change_Link__c | Metadata |
Knowledge Incident Link | BMCServiceDesk__KM_Knowledge_Incident_Link__c | Metadata |
Knowledge Problem Link | BMCServiceDesk__KM_Knowledge_Problem_Link__c | Metadata |
LAN | BMCServiceDesk__BMC_LAN__c | No longer used as a part of Remedyforce |
LAN Endpoint | BMCServiceDesk__BMC_LANEndpoint__c | No longer used as a part of Remedyforce |
LNs Collection | BMCServiceDesk__BMC_LNsCollection__c | No longer used as a part of Remedyforce |
LNs In Collection | BMCServiceDesk__BMC_LNsInCollection__c | No longer used as a part of Remedyforce |
Local File System | BMCServiceDesk__BMC_LocalFileSystem__c | No longer used as a part of Remedyforce |
Logical Disk | BMCServiceDesk__BMC_LogicalDisk__c | No longer used as a part of Remedyforce |
Logical Entity | BMCServiceDesk__BMC_LogicalEntity__c | No longer used as a part of Remedyforce |
Logical System Component | BMCServiceDesk__BMC_LogicalSystemComponent__c | No longer used as a part of Remedyforce |
Lookup Filter | BMCServiceDesk__LookupFilter__c | Metadata |
Lookup Filter Criteria | BMCServiceDesk__LookupFilterCriteria__c | Metadata |
MF Coupling Facility | BMCServiceDesk__BMC_MFCouplingFacility__c | No longer used as a part of Remedyforce |
Mainframe | BMCServiceDesk__BMC_Mainframe__c | No longer used as a part of Remedyforce |
Manifest | BMCServiceDesk__Manifest__c | Metadata |
Media | BMCServiceDesk__BMC_Media__c | No longer used as a part of Remedyforce |
Member of Collection | BMCServiceDesk__BMC_MemberOfCollection__c | No longer used as a part of Remedyforce |
Memory | BMCServiceDesk__BMC_Memory__c | No longer used as a part of Remedyforce |
Model | BMCServiceDesk__Model__c | Metadata |
Model Field Mapping | BMCServiceDesk__ModelFieldMapping__c | Metadata |
Monitor | BMCServiceDesk__BMC_Monitor__c | No longer used as a part of Remedyforce |
NT Domain | BMCServiceDesk__BMC_NTDomain__c | No longer used as a part of Remedyforce |
Navigator | BMCServiceDesk__SYSNavigator__c | Metadata |
Navigator Links | BMCServiceDesk__SYSNode__c | Metadata |
Network Port | BMCServiceDesk__BMC_NetworkPort__c | No longer used as a part of Remedyforce |
Normalization Condition | BMCServiceDesk__Normalization_Condition__c | Metadata |
Normalization Metadata | BMCServiceDesk__Normalization_Metadata__c | Metadata |
Normalization Rule | BMCServiceDesk__Normalization_Rule__c | Metadata |
Normalization Transaction | BMCServiceDesk__Normalization_Transaction__c | No encryptable fields |
Normalization Transaction Master | BMCServiceDesk__Normalization_Transaction_Master__c | Metadata |
Offering | BMCServiceDesk__BMC_Offering__c | No longer used as a part of Remedyforce |
Offering Measured By | BMCServiceDesk__BMC_OfferingMeasuredBy__c | No longer used as a part of Remedyforce |
Operating System | BMCServiceDesk__BMC_OperatingSystem__c | No longer used as a part of Remedyforce |
Organization | BMCServiceDesk__BMC_Organization__c | No longer used as a part of Remedyforce |
Outage Subscribed Users | BMCServiceDesk__OutageSubscribedUsers__c | Metadata |
Package | BMCServiceDesk__BMC_Package__c | No longer used as a part of Remedyforce |
Page Object Association | BMCServiceDesk__SYSPageObjectAssociation__c | Metadata |
Patch | BMCServiceDesk__BMC_Patch__c | No longer used as a part of Remedyforce |
Person | BMCServiceDesk__BMC_Person__c | No longer used as a part of Remedyforce |
Physical Location | BMCServiceDesk__BMC_PhysicalLocation__c | Metadata |
Pointing Device | BMCServiceDesk__BMC_PointingDevice__c | Metadata |
Popup Details | BMCServiceDesk__SYSPopupObjectFields__c | Metadata |
Popups | BMCServiceDesk__SYSPopupObject__c | Metadata |
Portlets | BMCServiceDesk__SYSPortlet__c | Metadata |
Printer | BMCServiceDesk__BMC_Printer__c | No longer used as a part of Remedyforce |
Priority | BMCServiceDesk__Priority__c | Metadata |
Problem CI Link | BMCServiceDesk__Problem_CI_Link__c | No encryptable fields |
Problem Manifest | BMCServiceDesk__Problem_Manifest__c | No encryptable fields |
Problem Service Target | BMCServiceDesk__Problem_Service_Target__c | Metadata |
Process Control | BMCServiceDesk__SRM_ProcessControl__c | Metadata |
Process Template | BMCServiceDesk__SRM_ProcessTemplate__c | No encryptable fields |
Processor | BMCServiceDesk__BMC_Processor__c | No longer used as a part of Remedyforce |
Product | BMCServiceDesk__BMC_Product__c | No longer used as a part of Remedyforce |
Protocol End Point | BMCServiceDesk__BMC_ProtocolEndPoint__c | No longer used as a part of Remedyforce |
Queue Staff Assignment | BMCServiceDesk__QueueStaffAssignment__c | Metadata |
QuickLink | BMCServiceDesk__QuickLink__c | Metadata |
Quickview Access | BMCServiceDesk__SYSQVQueryAccess__c | Metadata |
Quickview Calendar View | BMCServiceDesk__SYSQVCalendarView__c | Metadata |
Quickview Chart View | BMCServiceDesk__SysQVChartView__c | Metadata |
Quickview Conditions | BMCServiceDesk__SYSQVCondition__c | Metadata |
Quickview Fields Info | BMCServiceDesk__SYSQVFieldInfo__c | Metadata |
Quickview Fields Objects Mapping | BMCServiceDesk__SYSQVFieldsObjectsInfo__c | Metadata |
Quickview Folder Mapping | BMCServiceDesk__SYSQVQueryFolder__c | Metadata |
Quickview Folders | BMCServiceDesk__SYSQVFolder__c | Metadata |
Quickview Format Action | BMCServiceDesk__SYSQVFormatAction__c | Metadata |
Quickview Format Condition | BMCServiceDesk__SysQVFormatCondition__c | Metadata |
Quickview Format Rules | BMCServiceDesk__SysQVFormatRule__c | Metadata |
Quickview Page Reference | BMCServiceDesk__SYSQVPageReference__c | Metadata |
Quickviews | BMCServiceDesk__SYSQVQuery__c | Metadata |
Rack | BMCServiceDesk__BMC_Rack__c | No longer used as a part of Remedyforce |
Reconciliation Rule | BMCServiceDesk__ReconciliationRule__c | Metadata |
Release CI Link | BMCServiceDesk__Release_CI_Link__c | No encryptable fields |
Release Change Link | BMCServiceDesk__Release_Change_Link__c | No encryptable fields |
Release Incident Link | BMCServiceDesk__Release_Incident_Link__c | No encryptable fields |
Release Problem Link | BMCServiceDesk__Release_Problem_Link__c | No encryptable fields |
Remote File System | BMCServiceDesk__BMC_RemoteFileSystem__c | No longer used as a part of Remedyforce |
Request Definition | BMCServiceDesk__SRM_RequestDefinition__c | Metadata |
Request Detail | BMCServiceDesk__SRM_RequestDetail__c | Metadata |
Resource Pool | BMCServiceDesk__BMC_ResourcePool__c | No longer used as a part of Remedyforce |
Role | BMCServiceDesk__BMC_Role__c | No longer used as a part of Remedyforce |
SLA Account Link | BMCServiceDesk__SLA_Account_Link__c | Metadata |
SLA Milestone | BMCServiceDesk__SLA_Milestones__c | Metadata |
SLA Milestone Action | BMCServiceDesk__SLA_Milestone_Actions__c | Metadata |
SLA Milestone Change History | BMCServiceDesk__SLA_Milestone_Change_Txn_History Metadata __c | Metadata |
SLA Milestone Change Transaction | BMCServiceDesk__SLA_Milestone_Change_Transaction__c | Metadata |
SLA Milestone Incident History | BMCServiceDesk__SLA_Milestone_Incident_Txn_History__c | Metadata |
SLA Milestone Incident Transaction | BMCServiceDesk__SLA_Milestone_Incident_Transaction__c | Metadata |
SLA Milestone Problem History | BMCServiceDesk__SLA_Milestone_Problem_Txn_History__c | Metadata |
SLA Milestone Problem Transaction | BMCServiceDesk__SLA_Milestone_Problem_Transaction__c | Metadata |
SLA Milestone Task History | BMCServiceDesk__SLA_Milestone_Task_Txn_History__c | Metadata |
SLA Milestone Task Transaction | BMCServiceDesk__SLA_Milestone_Task_Transaction__c | Metadata |
SLA Relation | BMCServiceDesk__SLA_Relation__c | Metadata |
Scan Configuration | BMCServiceDesk__ScanConfiguration__c | Metadata |
Scan Configuration Protocol | BMCServiceDesk__ScanConfiguration__c | Metadata |
Scan Detail | BMCServiceDesk__ScanConfigurationProtocol__c | Metadata |
Scan Detail Target List Link | BMCServiceDesk__ScanDetail__c | Metadata |
Scan Schedule | BMCServiceDesk__ScanSchedule__c | Metadata |
Scan Target List | BMCServiceDesk__ScanTargetList__c | Metadata |
Scan Target List Member | BMCServiceDesk__ScanTargetListMember__c | Metadata |
Scanner | BMCServiceDesk__Scanner__c | Metadata |
Scheduler Exception | BMCServiceDesk__Scheduler_Exceptions__c | Metadata |
SelfService Image | BMCServiceDesk__SelfService_Image__c | Metadata |
SelfService Theme | BMCServiceDesk__SelfService_Theme__c | Metadata |
Service Level Target | BMCServiceDesk__BMC_ServiceLevelTarget__c | No longer used as a part of Remedyforce |
Service Outage | BMCServiceDesk__Projected_Service_Outage__c | Metadata |
Service Outage Action History | BMCServiceDesk__Unavailability_Action_History__c | Metadata |
Service Realized By Offering | BMCServiceDesk__BMC_ServiceRealizedByOffering__c | Metadata |
Service Target | BMCServiceDesk__Service_Target__c | Metadata |
Service Target Criteria | BMCServiceDesk__Service_Target_Criteria__c | Metadata |
Settings Of | BMCServiceDesk__BMC_SettingsOf__c | No longer used as a part of Remedyforce |
Share | BMCServiceDesk__BMC_Share__c | No longer used as a part of Remedyforce |
Software | BMCServiceDesk__BMC_Software__c | No longer used as a part of Remedyforce |
Software Server | BMCServiceDesk__BMC_SoftwareServer__c | No longer used as a part of Remedyforce |
Stage | BMCServiceDesk__SYSStage__c | No encryptable fields |
Standard Description | BMCServiceDesk__StandardDescription__c | Metadata |
Standard Resolution | BMCServiceDesk__StandardResolution__c | Metadata |
Status | BMCServiceDesk__Status__c | Metadata |
Storage Extent | BMCServiceDesk__BMC_StorageExtent__c | No longer used as a part of Remedyforce |
Storage Subsystem | BMCServiceDesk__BMC_StorageSubsystem__c | No longer used as a part of Remedyforce |
Storage Volume | BMCServiceDesk__BMC_StorageVolume__c | No longer used as a part of Remedyforce |
Suggested Owner Mapping | BMCServiceDesk__Suggested_Owner_Mapping__c | Metadata |
Suggested Owner Mapping Criteria | BMCServiceDesk__Suggested_Owner_Mapping_Criteria__c | Metadata |
Support Assignments | BMCServiceDesk__SupportAssignments__c | Metadata |
System | BMCServiceDesk__BMC_System__c | No longer used as a part of Remedyforce |
System Component | BMCServiceDesk__BMC_SystemComponent__c | No longer used as a part of Remedyforce |
System Properties | BMCServiceDesk__SYSProperties__c | Metadata |
System Resource | BMCServiceDesk__BMC_SystemResource__c | No longer used as a part of Remedyforce |
System Service | BMCServiceDesk__BMC_SystemService__c | No longer used as a part of Remedyforce |
System Software |
| No longer used as a part of Remedyforce |
Tab Fields Info | BMCServiceDesk__SYSTabFieldsInfo__c | Metadata |
Tabs Info | BMCServiceDesk__SYSTabInfo__c | Metadata |
Tag | BMCServiceDesk__BMC_Tag__c | No longer used as a part of Remedyforce |
Tape Drive | BMCServiceDesk__BMC_TapeDrive__c | No longer used as a part of Remedyforce |
Task CI Link | BMCServiceDesk__BMC_CommonCILink__c | Metadata |
Task Service Target | BMCServiceDesk__Task_Service_Target__c | Metadata |
Template | BMCServiceDesk__SYSTemplate__c | Metadata |
Template Field Info | BMCServiceDesk__SYSTemplateFieldInfo__c | Metadata |
Template Linking | BMCServiceDesk__SYSTemplateLink__c | No encryptable fields |
Templates Access | BMCServiceDesk__SYSTemplateAccess__c | Metadata |
Temporary Attachment | BMCServiceDesk__AttachmentRefGenerator__c | No encryptable fields |
Transaction | BMCServiceDesk__BMC_Transaction__c | No longer used as a part of Remedyforce |
UPS | BMCServiceDesk__BMC_UPS__c | No longer used as a part of Remedyforce |
Urgency | BMCServiceDesk__Urgency__c | Metadata |
User Account Link | BMCServiceDesk__User_Account_Link__c | Metadata |
User Community | BMCServiceDesk__BMC_UserCommunity__c | No longer used as a part of Remedyforce |
User Preference | BMCServiceDesk__UserPreferences__c | Metadata |
Users Portlets Config | BMCServiceDesk__SYSUsersPortletsConfig__c | Metadata |
Users Timezones | BMCServiceDesk__SYSUsersTimezones__c | Metadata |
Virtual System Enabler | BMCServiceDesk__BMC_VirtualSystemEnabler__c | No longer used as a part of Remedyforce |
WAN | BMCServiceDesk__BMC_WAN__c | No longer used as a part of Remedyforce |
Web API Job | BMCServiceDesk__WebAPIJob__c | Metadata |
Related topics
Encrypting Remedyforce data by using Salesforce Platform encryption
Enabling encryption and viewing encryption report in Remedyforce
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