Note

 

This documentation supports the 20.18.01 version of Remedyforce.

To view the latest documentation, click

Viewing and rating self-help articles

Self-help articles are available for Self Service to help you find a solution to your issue. You can find self-help articles in the self-help article catalog or through a search by using keywords.

You can view knowledge articles by clicking the View Self Help Articles tile. You can also filter knowledge articles based on a category. The articles are shown in the Self Help Articles tab. In this tab, you also get the Search button that enables you to search knowledge articles.

These following types of articles are available:

  • Popular Self Help Articles
  • Suggested Self Help Articles
  • Remedyforce Knowledge Articles
  • Salesforce Knowledge Articles

While viewing an article, you can provide feedback on the article in the Enter Comments/Feedback text box. You can also rate an article by selecting the required rating in the Select article rating list.

To view the attachments for the self-help article, in the Attachments section, double-click an attached file.

Based on your requirements, you can print a self-help article or export the content in a PDF format by clicking Printable View. The PDF contains the self-help article and the attachment names (if any).

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