Troubleshooting issues when updating incidents or tasks in bulk
This topic provides troubleshooting tips for the issues that you might face when closing tasks in bulk:
While updating the incidents or tasks in bulk using Pentaho, Data Loader, or Developer Console, and there is a rule set for one of the tasks, and if you try to update the second task, an error occurs.
Pentaho and Database Loader use Database class methods to update records, due to this functionality some of the records may not get updated as required.
To restrict the functionality, perform the following step: