Troubleshooting issues when configuring a custom knowledge article type
The following table describes the troubleshooting tips that you can use to resolve issues that you might face when creating and using article types.
|One of the users is not getting an article type in the Record Type of new record list.|
Ensure that the profile of the user has access to the article type. For the following procedure, ensure that Enable Enhanced Profile User Interface check box is selected on the Setup > Customize > User Interface page.