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Note This documentation supports the 20.18.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Settings for email conversation

Settings that you can configure for all the users of email conversation are provided on the Remedyforce Administration > Configure Email > Email Conversation Settings page.

Warning

Note

To allow Salesforce organization to send you all types of email messages, ensure that Access Level in the Access to Send Email section is set to All email on the Setup > Email Administration > Deliverability page for Salesforce Classic and Administration > Email > Dilverability page for Lightning Experience.


The following table describes the settings available on the page.

 

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