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Service request management

 


Clients submit service requests by using Self Service. System administrators can configure a queue to which all submitted service requests are assigned.

The following topics are provided:

 

Note

If your system administrator has enabled the integration between BMC Remedyforce and BMC FootPrints Asset Core, and you are a valid BMC FootPrints Asset Core administrator, you can create service requests that require operational rule deployment. For more information, see Tasks in a BMC Client Management integrated environment.

 

Related topics

Working with records

Linking to records of other modules

Keyboard shortcuts in the Remedyforce Console

Activity feed in the Remedyforce Console

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