You might need to reopen a request instead of creating a new one if you continue to experience the issue reported in the original request. You might also need to reopen a request if the solution provided to a request does not resolve the issue and further work is needed.
To reopen a request
- On the Self Service Home page, click the View Tickets and Requests tile.
- Double-click the closed request that you want to reopen.
- Click Reopen.
- In the confirmation dialog box, click OK.
You can reopen a request only if your system administrator has enabled this option for Self Service users.