Publishing a knowledge article
An article is searched and displayed in search results after you publish it. To publish a knowledge article, you must have the Remedyforce Knowledge User permission.
To publish a knowledge article
- Click the Knowledge Articles tab.
- In the Article ID column, click the ID of the knowledge article that you want to publish.
- Click Publish.
You receive an email notification message stating that your article has been published. If you do not want to receive such a notification message, contact your system administrator to deactivate the Notify user that knowledge article is published workflow.
Related topic
Enabling users to check out published knowledge articles for editing
Was this page helpful? Yes No
Submitting...
Thank you
Comments
Log in or register to comment.