Note

 

This documentation supports the 20.18.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

Populating the demo data

Before populating data, ensure that the PageReference getContent() and getContentAsPDF() Methods Treated as Callouts critical update is deactivated (Setup > App Setup > Critical Updates).

Note

If you have upgraded to the latest version of BMC Remedyforce, use the Remedyforce Administration > Content Management > Import Smart Practices Content page to populate demo data.

You can populate the demo data on the Getting Started tab. To populate the demo data successfully, you must have at least 4 Salesforce Platform licenses available. These licenses are used to create the demo users while populating the demo data. The demo users are assigned the ServiceDesk Staff permission set. After the demo data is populated, you can mark the demo users inactive to free your licenses.

Note

Do not click any other tab or link when the demo data is populating.

To populate demo data, the following options are provided on the Getting Started tab:

  • Populate Smart Practices + Demo Data: BMC recommends that you populate smart practices and demo data. With this data, you can evaluate incidents, service requests, changes and releases, problems, and broadcasts in BMC Remedyforce. This data enables you to populate demo data (or records) in the following modules:
    • Users
    • Roles
    • Incidents
    • Change Requests
    • Problems
    • Broadcasts
    • Releases
    • Knowledge Articles
    • Categories
    • Configuration Items
    • Service Request Definitions to implement Service Request Management
    • Service Level Agreements to implement Agreements
    • Templates
  • Populate Smart Practices Data: This data enables you to evaluate only service request management. The smart practices data populates demo data (or records) in the following modules:
    • Categories
    • Configuration Items
    • Service Request Definitions to implement Service Request Management
    • Service Level Agreements to implement Agreements
    • Templates

Related topic

Troubleshooting issues when populating demo data

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