Default language.

Note This documentation supports the 20.18.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Overview of the Incident Console tab

You can create and work with incident or service requests by using the console layout or the Salesforce page layout. The Incident Console tab is available only if your system administrator has configured the console layout.

For information about using the Incident Console tab, see Incident-management.

The following table provides the features that are available on the Incident Console tab.

 

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