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Note This documentation supports the 20.18.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Managing smart practices content

Smart practice data includes data of the following modules:

  • Business Services and Offerings
  • Categories
  • Templates
  • Service Request Definitions
  • Service Level Agreements

 This data enables you to understand and smoothly implement service request management and Service Level Agreements (SLAs) in your organization. For more information, see Importing-smart-practices-content.

Related topics

Managing-services-agreements-and-targets

Managing-service-request-definitions

 

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