Note

 

This documentation supports the 20.18.01 version of Remedyforce.

To view the latest documentation, click

Managing broadcasts in Self Service

System administrators can broadcast messages to Self Service users. The messages can be about work in progress, system status, planned work, and so on. You can select a broadcast in the Broadcasts portlet, and follow the broadcast to receive updates in your Chatter feed. This feature is available only for users with a Salesforce Platform license.

You can also submit a ticket for a broadcast.

To follow a broadcast

  1. On the Self Service Home page, click  to view the list of broadcasts.
  2. Select a broadcast that you want to follow, and click  to receive updates in your Chatter feed.

To stop following a broadcast

  1. On the Self Service Home page, click  to view the list of broadcasts.
  2. Select the broadcast that you do not want to follow, move your mouse cursor over   , and click . You stop receiving updates of the broadcast.

To submit a ticket for a broadcast

  1. On the Self Service Home page, click  to view the list of broadcasts.
  2. Select a broadcast for which you want to submit a ticket, and click
  3. Some fields on the form are populated from the broadcast record. If required, enter more information, and click Submit.
    If you have already submitted a ticket for the broadcast and the ticket is still active and open, the  icon is displayed. When you click the icon, you get a message notifying you that a ticket has already been submitted for this broadcast.
Was this page helpful? Yes No Submitting... Thank you

Comments