Note

 

This documentation supports the 20.18.01 version of Remedyforce.

To view the latest documentation, click

Integrating

BMC Remedyforce supports integrations with other products from BMC and third-party vendors. BMC Remedyforce also provides out-of-the-box Pentaho packages to enable you to import data from various external data sources by using the Pentaho Data Integration tool. Based on your requirements, you can choose to import data into BMC Remedyforce CMDB 2.0 by using other data import tools. In addition, you can import users from an LDAP server by using Pentaho packages or from a CSV file by using the Data Loader.

The following table provides information about the integrations that you can configure based on your requirements.

GoalSupported product integrationReference information

You have your users in a Lightweight Directory Access Protocol (LDAP) server. To avoid adding users in BMC Remedyforce, import existing users that are stored in the Active Directory server.

Note: If you have client records stored in another application, you can use the Data Loader to perform a bulk import of client records from a CSV file. For more information, see Importing client records by using the Data Loader.

LDAP servers

Importing users from an LDAP server
You have CIs available in BMC Atrium Configuration Management Database (BMC Atrium CMDB). To avoid adding CIs in BMC Remedyforce, import existing CIs that are stored in BMC Atrium CMDB.BMC Atrium CMDBImporting data from BMC Atrium CMDB

You have the following data in BMC Discovery:

  • Operating system
  • Processor
  • Software servers (LAN Endpoint and IP Endpoint)

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding CIs in BMC Remedyforce, import existing data about CIs that is stored in BMC Discovery.

BMC Discovery

Note: Before version 11.0, BMC Discovery was known as BMC Atrium Discovery and Dependency Mapping.

Importing data from BMC Discovery

You have the following data in BMC BladeLogic Client Automation:

  • Operating System
  • Processor
  • IP EndPoint
  • LAN Endpoint

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding CIs in BMC Remedyforce, import existing data about CIs that is stored in BMC BladeLogic Client Automation.

BMC BladeLogic Client AutomationImporting data from BMC BladeLogic Client Automation 

You have the following data in Microsoft System Center Configuration Manager:

  • Computer System
  • Operating system
  • Processor
  • Software servers (LAN Endpoint and IP Endpoint)

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding configuration items again in BMC Remedyforce, import existing data about CIs that is stored in System Center Configuration Manager.

Microsoft System Center Configuration ManagerImporting data from Microsoft System Center Configuration Manager

You have BMC Client Management to manage and track assets in your organization. You want to track and manage BMC Client Management assets from BMC Remedyforce including:

  • Link the BMC Client Management devices to an incident or service request
  • View asset summary of devices
  • Perform actions and deploy operational rules on devices
  • Start the BMC Client Management Console

After configuring the integration between BMC Remedyforce and BMC Client Management, you can import CIs from BMC Client Management into BMC Remedyforce by using the Pentaho Data Integration tool.

BMC Client Management

Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core.

You are using Dell KACE to manage desktops, laptops, and servers. You want to enable staff members to work with the Dell KACE console in BMC Remedyforce and enable them to view the asset summary of the Dell KACE devices.

After configuring the integration between BMC Remedyforce and Dell KACE, you can can import CIs from Dell KACE into BMC Remedyforce CMDB by using the Pentaho Data Integration tool.

Dell KACE

You have BMC TrueSight Operations Management (before version 10.0, BMC TrueSight Operations Management was known as BMC ProactiveNet Performance Management) to identify if there is a problem (or impending problem) with an application or service before a customer reports the issue.

BMC TrueSight Operations Management generates an event that you can send as an email message to BMC Remedyforce. These incidents can be worked upon by the assigned staff members.

BMC TrueSight Operations ManagementIntegrating BMC Remedyforce with TrueSight Operations Management
You have BMC Server Automation installed for the initial provisioning and ongoing automated management of data center servers. You want to create incidents and change requests based on the jobs executed in BMC Server Automation.
BMC Server AutomationIntegrating BMC Remedyforce with BMC Server Automation

You have BMC Real End User Experience Monitoring and Analytics to detect and isolate end-user performance issues before they negatively affect business reputation and revenue. BMC Real End User Experience Monitoring and Analytics also enables you to monitor real users in real time to ensure consistent application performance.

You want to proactively address potential performance issues, and create incidents based on the alerts generated in the BMC Real End User Experience Monitoring and Analytics application.

BMC Real End User Experience Monitoring and AnalyticsIntegrating BMC Remedyforce with BMC Real End User Experience Monitoring and Analytics

In your organization, some members are attending customer calls. They must enter all the customer calls into BMC Remedyforce as incidents. You want to show existing incidents for the calling customer or open a new incident if no incident is reported for the calling customer.

CTI AdaptersIntegrating BMC Remedyforce with CTI adapters
You want to import data from one Salesforce organization to another. The Salesforce organization can be a sandbox or a production organization.NoneImporting BMC Remedyforce configuration data from another Salesforce organization
You want to call external web services on certain events that occur in BMC Remedyforce. For example, you have all employee information in an LDAP server. To unlock the password of an employee, either you can unlock the password manually or configure a web service in BMC Remedyforce for such tasks.Web API configurationsConfiguring external web APIs to automate processes in BMC Remedyforce

Related topics

Managing smart practices content

Integrating BMC Remedyforce with BMC MyIT

Supported browsers, mobile devices, and integrations

Troubleshooting issues when integrating BMC Remedyforce with other products

BMC Remedyforce Data Dictionary

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