Note

 

This documentation supports the 20.18.01 version of Remedyforce.

To view the latest documentation, click

Finding a solution to your issue

When you face an issue, you can find a solution by using one of the options listed in the following table:

Condition

To find a solution

If the required self-help article is not displayed on the Popular Self Help Articles tab or the Suggested Self Help Articles tab

Browse through the catalog of self-help articles or search for the required self-help article. For more information about how to browse through the catalog of self-help articles, see Viewing and rating self-help articles.

If the required self-help article is displayed on the Popular Self Help Articles tab or the Suggested Self Help Articles tab

Browse through the self-help articles available on the Popular Self Help Articles tab or the Suggested Self Help Articles tab. The BMC Remedyforce self-help articles are displayed on the Remedyforce Knowledge Articles tab, and the Salesforce self-help articles are displayed on the Salesforce Knowledge tab.

If you want to search self-help articles, service requests, and the Internet

Enter keywords (for example, network, hardware, and so on) in the Search text box, and click Search.

If you do not find a solution to your issue

Click the Submit a Ticket tile to report the issue to the service desk.

If you want to chat with a staff member to resolve your query

Click Remedyforce Chat to initiate a live chat with a staff member.

Note: The Remedyforce Chat is available only if it is enabled by your system administrator.

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