Customizing My Profile page

Prerequisites:

Enable the Show My Profile on application banner check box.
For enabling the Show My Profile on application banner check box, perform the following steps:

1. Navigate to Remedyforce Administration > Configure Self Service > Banner.
2. On the Banner page, select the Show My Profile on application banner check box.

Customizing the My Profile page

You can add or remove the out-of-the-box or custom fields that are shown on the My Profile page in Self Service to customize it.

1. Navigate to Setup > Users > Field Sets.
2. In the Action column, beside Self Service: My Profile, click Edit.
3. Drag the required field to the In the Field Set list.

4. Click Save.

Limitations

• Delegated Approver and Call Center fields are not supported.
• Rich text Area, and Geolocation and time field types are not supported.

Related topics

Editing My Profile page
Setting up Remedyforce features in Lightning Experience