Customizing BMC Remedyforce

This section provides information about the possible configurations that help you in customizing BMC Remedyforce as per your business requirements.

• Configuring Chatter settings
• Enabling the creation of incidents from Chatter posts
• Managing custom settings
• Assigning custom forms to a profile
• General settings for Remedyforce
• Configuring Global Search settings
• Configuring lookup filters in BMC Remedyforce
• Configuring record assignment
• Configuring service target warning settings
• Configuring urgency assignment order
• Configuring fields on the Close form
• Defining buttons for custom actions
• Configuring BMC Remedyforce in the Service Cloud Console
• Configuring a Force.com Site for the BMC Login page
• Customizing logo in BMC Remedyforce
• Configuring the default landing tab
• Enabling or disabling Chatter
• Configuring the Remedyforce search on the Home tab
• How to calculate closure time using the business hours

Related topics

Configuring surveys

Configuring the Remedyforce Console

Configuring the Incident Console and Task Console tabs

Configuring service health settings