This documentation supports the 20.18.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Creating category type records

With categories, you can classify the data to be grouped or tracked in your organization. You can organize your categories by using category types and defining parent-child relationships between categories. For more information about category types, see Managing categories.

To create a category type

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Configure Application tile, and from the menu select Category Types.
  3. In the category types list view, click New.
  4. In the Category Type field, type a name for the category type.
  5. In the Supporting Information section, click the Categories tab.
    1. On the Categories tab, click Actions > Add.
    2. In the Categories window, create the category that you want to add to this category type.
    3. Click Save.
      The Categories window closes, and the category appears in the Categories tab.
  6. Click Save.

(Optional) To designate the current record as inactive, select the Inactive check box.
For example, the category type of USB drives is no longer applicable because the account has banned the use of USB drives on the network due to security issues.


Records marked as inactive are not included in any search performed on the database.

Related topic

Managing categories

Was this page helpful? Yes No Submitting... Thank you