Configuring settings for CIs and assets view
Self Service enables clients to submit tickets for the configuration items (CIs) or assets assigned to them. They can also view tickets related to a CI or asset.
Configure Salesforce1 - BaseElement Details (in the
Base Element object) field set for CIs and assets detail list view.
Only four fields are displayed on the form and the remaining fields are displayed by clicking see details link on the form.
For more information, see Configuring field sets for list views and forms.
To configure CIs and Assets view in Self Service 3.0, perform the following steps:
- Navigate to Remedyforce Administration > Configure Self Service > Tiles Visibility and Order.
- Enable the View My Assets check box.
The following table provides information about the configuration items (CIs) or assets list displayed.
|Enable clients to see a list of their CIs and assets|
Clients can view only those CIs or assets that are assigned to them in one of the following ways:
A maximum of 10,000 CIs or assets are shown at a time in the list view.
Using Self Service 3.0