This documentation supports the 20.18.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Configuring mobile applications

BMC Remedyforce provides options to configure Service Desk and Self Service on the Salesforce1 Mobile App. Configuring these options enables your clients and staff members to perform various tasks in BMC Remedyforce from a mobile device at any time and from anywhere. Staff members can work on incidents and tasks on the go. Clients can also submit tickets, view broadcasts and knowledge articles, or chat with a staff member from their mobile device.

In the Salesforce1 Mobile App, users can click Remedyforce Mobile to access either Self Service on Salesforce1 Mobile App (which is for clients) or Service Desk on Salesforce1 Mobile App (which is for staff members), as shown in the following figure:

The following topics provide information about enabling and configuring the mobile apps for staff members and clients:


Users can download the Salesforce1 Mobile App from the Apple App Store and the Google Play Store. For information about supported operating systems and devices, see Supported browsers, mobile devices, and integrations.

Related topics

Configuring Self Service

Settings for configuring Self Service

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