This documentation supports the 20.18.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Configuring Lightning Components

You can add a lightning component to lightning apps and Salesforce Communities. The following components are available:

  • Submit Ticket
  • Service Requests
  • Self Help Articles 

Remedyforce lightning components allow a seamless user experience to clients as they interact with Remedyforce from a Salesforce community or from a lightning app.The staff users can view the tickets and the requests that are submitted through the lightning components in Remedyforce Console and the clients can view the tickets and the requests on the View My Activity page in Self Service. 

Lightning page components

The Remedyforce Lightning components can help you build your own user interface through Lightning App Builder, which is a point-and-click tool that makes it easy to create custom pages on Lightning pages.
To configure Lightning page components, see Configuring Lightning components on Lightning pages.

Lightning App Builder

Community page components

You can customize and create communities to meet your business needs and transition seamlessly between them. With communities, you can share information and collaborate with people outside your company who are key to your processes, such as customers or partners. For more information about communities, see Salesforce Communities Overview

Lighting component can be added on the community pages, so that the user can directly submit tickets, raise requests, or view self help articles without logging into any other URL and get similar experience as Self Service. 

You can configure Remedyforce Lightning components through Community App Builder. Third party components from AppExchange are also available on the app builder, so you can configure and customize the community page as required. 


  • Customer Community User license
  • Customer Community Plus User license
  • Remedyforce license


    Customer Community license is not supported.

 To configure Community page components, see Configuring Lightning components on community pages.

Community App Builder


The incident or the service request form using lightning components may take longer time to open than Self Service 3.0.

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  1. $author.fullName


    May 24, 2020 03:43