Configuring Lightning Components
You can add a lightning component to lightning apps and Salesforce Communities. The following components are available:
- Submit Ticket
- Service Requests
- Self Help Articles
Remedyforce lightning components allow a seamless user experience to clients as they interact with Remedyforce from a Salesforce community or from a lightning app.The staff users can view the tickets and the requests that are submitted through the lightning components in Remedyforce Console and the clients can view the tickets and the requests on the View My Activity page in Self Service.
Lightning page components
The Remedyforce Lightning components can help you build your own user interface so that the user can directly submit tickets, raise requests, or view self help articles without logging into any other URL.
For more information about configuring Lightning page components, see Configuring Lightning components on Lightning pages.
Community page components
You can customize and create communities to meet your business needs and transition seamlessly between them. With communities, you can share information and collaborate with people outside your company who are key to your processes, such as customers or partners. For more information about communities, see Salesforce Communities Overview.
Lighting component can be added on the community pages, so that the user can directly submit tickets, raise requests, or view self help articles without logging into any other URL and get similar experience as Self Service.
For more information about configuring Community page components, see Configuring Lightning components on community pages.
The incident or the service request form using lightning components may take longer time to open than Self Service 3.0.