Configuring BMC Server Automation to create change requests in BMC Remedyforce
This section provides instructions for configuring BMC Server Automation for creating a change request:
- Create an email listener in BMC Remedyforce. For more information about creating email listener, see Creating-incidents-and-retrieving-incident-status-through-email-messages.
Add the ChangeRequestEmailListener out-of-the-box Apex class to the email service.
- (Optional) Create a template in BMC Remedyforce to prepopulate commonly used data on a change request form when a new change request is created from an email message.
- (Optional) In the newly created template, select the BSA Notification out-of-the-box category.
- (Optional) On the Remedyforce Administration > Application Settings > General Application Settings page, select Replace form field values with template field values option to use templates.
- (Optional)In custom settings in BMC Remedyforce, enter the name of the newly created template as follows:
- Click the Remedyforce Administration tab.
- On the Home page, click the Application Settings tile, and from the menu select Custom Settings.
- In the Action column, click Manage next to Remedyforce Settings.
- In the Action column, click Edit next to Change Request Email Listener Template.
- In the Value field, enter the name of the newly created template.
- Click Save.
- Create a job in the BMC Server Automation Console. For more information, see Configuring-jobs-in-BMC-Server-Automation-Console.
- Submit the job in the BMC Server Automation Console.
Configuration results
Email messages are generated in BMC Server Automation and sent to BMC Remedyforce. From the received email message, a change request is created in BMC Remedyforce. The body of the email content is copied to the Description field of the change request.
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