Cloning problems

If you find a problem that has the same source and category as an earlier problem, you can clone the existing problem, modify the required details, and reuse the problem.

To clone a problem

1. Click the Remedyforce Console tab.
2. From the View menu, select Problems.
3. From the list of problems, select the problem that you want to clone.
4. From the Actions menu, select Clone.
   The New Problem form is displayed, and the values of the fields in the problem that you have cloned are displayed. Although the Priority~ field value shows the value from the original record, updating the Urgency or Impact field value recalculates the priority after the record is saved.
5. In the New Problem form, make the required modifications.
6. Click Save.