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Approving records

The system administrator might designate you as an approver of an incident, change request, service request, or custom object in the approval process. When an object is submitted for approval, you can view approvals that are assigned to you or your queue. You can approve or reject a single record or multiple records simultaneously, and you can reassign a request to another approver. You must have read permission for the object that you want to approve. However, if you do not have read permission, you can reassign the record to another approver.

To approve a record

  1. To display the list of records that are pending your approval, on the Self Service Home page, click the Manage Approvals tile.
  2. In the Related To column, select a record and click Approve/Reject.
    You can also double-click a record to view the information.
  3. In the Comments field, enter your comments.
  4. Depending on your decision to approve or reject the record, click Approve or Reject.
  5. If the record requires additional approval, specify a user or queue in the Next Approver list and click Send to Next Approver.
  6. Click the Approvals tab and click Refresh.

To approve multiple records simultaneously

  1. On the Self Service Home page, click the Manage Approvals tile to display the list of records that are pending your approval.
  2. In the Related To column, select the check boxes for all of the records that you want to approve or reject, and click Approve/Reject.
  3. In the Comment field of the Approve/Reject pop-up window, enter your comments.
  4. Depending on your decision to approve or reject the record, click Approve or Reject.

To reassign the record to another approver

  1. On the Self Service Home page, click the Manage Approvals tile to display the list of records that are pending your approval.
  2. In the Related To column, select the check boxes for the records for which you want to reassign the approver.
  3. Click Reassign.
  4. From the Approver list, select an approver.
  5. Click Reassign.
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