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Note This documentation supports the 20.18.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Accessing the BCM Actions menu

If your system administrator has enabled the integration between BMC Remedyforce and BMC Client Management, and you are a valid BMC Client Management administrator, you can use the BCM Actions menu to perform actions and deploy operational rules on BMC Client Management devices. The BCM Actions menu is available from the following forms:

  • Configuration Items List view (accessed from the CMDB Manager)
  • Instance Editor (accessed from the CMDB Manager)
  • Incident form (accessed from the Remedyforce Console, Incident Console, or Incidents tab)

The following table lists the actions that you must perform to access the BCM Actions menu on each form.

For information about the actions that you can perform by using the BCM menu, see BCM Actions menu options. 

The behavior of the actions on the BCM Actions menu differs based on the version of BMC Client Management that is integrated with BMC Remedyforce. For more information, see How actions on the BCM Actions menu work based on the availability of the enhanced UI.

Unavailability of the BCM Actions menu or the menu options

The BCM Actions menu is disabled or the options of the BCM Actions menu are unavailable if the following conditions are met:

  • In the Configuration Items List view or Instance Editor form, you have selected a CI that is not a device in BMC Client Management.
  • In the Incidents form, you have linked a CI that is not a device in BMC Client Management.
  • The selected BMC Client Management device is unreachable or deprecated.

Note

If the linked device is unreachable, the actions of the BCM Actions menu are unavailable. When you click the BCM Actions menu, an error message is displayed.

Also, you might not be able to run an action from the BCM Actions menu on a device because of the following reasons:

  • The device is not found.
  • The device is deprecated in BMC Client Management.
  • You do not have the rights to perform the action.
  • The action is unavailable for the device.
  • Your BMC Client Management authentication has failed.

How actions on the BCM Actions menu work based on the availability of the enhanced UI

The following table highlights how actions on the BCM Actions menu work differently based on the availability of the enhanced UI for the BMC Remedyforce integration with BMC Client Management. For more information about the actions on the BCM Actions menu, see BCM Actions menu options.

Note

For information about the prerequisites and browser settings for starting the BMC Client Management console, see Starting-the-BMC-Client-Management-console-from-the-CMDB-Manager.

BCM Actions menu options

The following table describes the BCM Actions menu options that represent actions that you can run on a BMC Client Management device from BMC Remedyforce. The table also describes the difference in behavior of the BCM Actions menu options based on the version of BMC Client Management that is integrated with BMC Remedyforce and the availability of the enhanced UI.

To work in BMC Client Management or to perform additional actions other than the actions available on the BCM Actions menu, you can also start the BMC Client Management console from the CMDB Manager. For more information, see Starting-the-BMC-Client-Management-console-from-the-CMDB-Manager.

Note

Some of the menu options might be disabled based on the type of device on which you are running the actions, the actions configured for the device, and the access rights configured for your BMC Client Management account. For more information, see Unavailability of the BCM Actions menu or the menu options.

Note

The Advanced Actions option is displayed only if you access the BCM Actions or CMDB Actions window from the Incident form. The CMDB Actions window is not supported on the Incidents tab.

Related topics

Overview of the BMC Remedyforce integration with BMC Client Management

Integrating-BMC-Remedyforce-with-BMC-Client-Management

 

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