Note

 

This documentation supports the 20.17.02 version of Remedyforce.

To view the latest documentation, click

What you can and cannot encrypt

Shield Platform Encryption allows you to encrypt certain fields, files, and attachments that are stored in the App Cloud. In contrast to Classic Encryption, which uses a custom field type in the Salesforce data model, Shield Platform Encryption allows you to encrypt the following:

  • Standard fields
  • Certain custom fields
  • All files and attachments

For more information about what you can and cannot encrypt, see the following sections:

What you can encrypt

Objects, attachments, and fields

For Platform Encryption, Salesforce supports the encryption of the following data types and objects:

Files and Attachments

  • Files attached to feeds
  • Files attached to records
  • Files in the Content, Libraries, and Files apps
  • Files managed with Salesforce Files Sync
  • Notes (new Notes tool only)
  • Email attachments
  • Files attached to Chatter posts, comments, and the sidebar
  • Files attached to Salesforce Knowledge articles

Standard Salesforce Fields

Account object:

  • Account Name
  • Description
  • Fax
  • Phone
  • Website

Contact object:

  • Description
  • Email
  • Fax
  • Home Phone
  • Mailing Addresses
  • Mobile
  • Name (First Name, Middle Name, Last Name)
  • Other Phone
  • Phone

Case object:

  • Description
  • Subject

Case Comments:

  • Body (including Internal comments)

Custom Fields

  • Date
  • Date/Time
  • Email
  • Phone
  • Text
  • Text area
  • Text area (long)
  • URL

For example, you can encrypt the data at rest for the Description field of the Incident module of Remedyforce as the the Description field is of type Text area (long).

Note

Under Exceptions, you’ll find a number of fields you may not be able to encrypt because they are referenced in custom formula fields or they are used in a way within our Remedyforce code that currently isn’t supported by Salesforce.

In Salesforce Spring 17, Salesforce has introduced a new feature called “Retrieve Encrypted Data with Custom Formula Fields (Beta)”.  This feature has to be turned on at the request of the customer (in other words, a case has to be opened with Salesforce requesting the feature be turned on).  While we cannot comment on Salesforce’s future plans as it relates to this feature, this document approaches our Platform Encryption testing as though the feature is enabled.  If you do not have the feature enabled, the fields listed under Exceptions may very well encrypt for you.

Client information

Remedyforce client information is primarily stored in the Users object of Salesforce. At this time, Salesforce does not support encryption of data at rest for the User object (with the exception of custom fields meeting the data type requirements). Additionally, if you are using Contacts as clients, there are some standard fields that Salesforce supports for encryption. For more information, see the Salesforce Help.

 The account information is stored in the Accounts object. If you want to encrypt the Account Name or Contact Name field, contact Salesforce to enable encryption for fields referred in Use Encrypted Fields in Formula Fields.

To enable encryption of client information, get the following limits increased in your Salesforce organization by raising a case with Salesforce:

  • Number of formulas that can be visited when performing custom Formula field validation for encryption enablement increased to 1000
  • Number of formulas that can be loaded when performing custom Formula field validation for encryption enablement increased to 500

Email conversation history

Email conversations are sent and received in rich text format. When an email message is sent or received, the message is saved as a record in the <Module Name> History object. There are two fields that store the data - Note and RichTextNote. Because Salesforce does not support encryption of rich text formatted fields, when you enable support for Salesforce Encryption in Remedyforce, no data is saved in the RichTextNote field. Data is saved only in the Note field that supports encryption.

All outgoing Rich Text email messages will be received by recipients in Rich Text Format. Only when these email messages are stored in the <Module Name> History objects, the message is saved in plain text if you have encrypted the Note field. If you do not encrypt the Note field, email messages continue to be saved in both the Note and RichTextNote fields.

Input fields of service requests

You can either encrypt all input fields or none. Input fields of a service request (or service request definition) are saved in the following fields of the Fulfillment Input object:

  • Response
  • New Response
  • Stored Value

When you map these fields to fulfillment template fields, BMC recommends the following points:

  • If you are encrypting input fields, ensure that you map these fields to an encrypted field.
  • Do not map encrypted fields to a field of type Text Area (Rich) because such fields are not encrypted.

You cannot encrypt data in fields of type Text Area (Rich). Therefore, if you want to encrypt data in fields of type Text Area (Rich), add new input fields of type Text or Text Area to get the same information from client. 

On the Remedyforce Administration > Application Settings > General Application Settings page, in the Salesforce Platform Encryption section, when you click Encryption Impact Report, you get a report that provides a list of Text Area (Rich) type fields that you are using in the Remedyforce Console and input fields of SRDs. For more information, see Report to list encrypted fields or RTF fields.

What you cannot encrypt

Objects

You cannot encrypt the objects specified in the following list:

  • Client User Imports
  • Knowledge Article
  • Knowledge Feedback
  • Survey
  • Chat Detail
  • Configuration Item History
  • Web API Configuration

Fields in objects

The following table lists the fields of Remedyforce objects that cannot be encrypted. If you encrypt any of these fields, some of the functionalities BMC Remedyforce might generate exceptions.

ObjectFields
BroadcastLimit to Users in Accounts, Date & Time, Post Date
Broadcast HistoryLast Queue
Change RequestsActual End Date, Actual Start Date, Closed Date, Scheduled End, Scheduled Start, Last Queue
Change Request HistoryRichTextNote
IncidentStatus Change Date, Closed Date, Due Date, Opened Date, Last Queue
Incident HistoryDuration, RichTextNote
Knowledge ArticleRetired Date, Published Date, Review Date, Title, Video URL
ProblemClosed Date, Due Date
Problem HistoryDuration, RichTextNote
ReleaseEnd Deployment, End Implementation, Start Deployment, Start Implementation, Last Queue
Task HistoryDuration, RichTextNote
UserAccount ID, Last Available Time, Last Chat End Time,

Metadata fields in objects

The following table lists the fields of Remedyforce objects that you cannot encrypt as they contain metadata.

ObjectFields 
Broadcast<BLANK>, LockedRecordTimestamp, Expiration Date
Change Requests<BLANK>, Collision Detection State, LockedRecordTimestamp, Recurring Parent Record ID
Incident<BLANK>, LockedRecordTimestamp, Recurrence, Recurring Parent Record ID, Request Detail Clone ID, Task Closed Controller, WorkflowController
Incident History Email Addresses
Problem<BLANK>
Release<BLANK> 
Task<BLANK>, LockedRecordTimestamp, Recurrence, Recurring Parent Record ID, Scheduled End, Scheduled Start, Web API Configuration

Data and metadata

Metadata is a set of data that describes and gives information about other data.  We like to say it’s “data about data”.  Remedyforce utilizes a number of objects that support the Remedyforce metadata.  We recommend that you do not encrypt any fields associated with our metadata as doing so can cause failures.  

The following list outlines the objects where we do not support Platform Encryption at this time.  These objects fall into one of the three buckets:

  • Metadata: This is data that is necessary for other functions within Remedyforce.
  • No longer used: These are objects that were part of earlier versions of Remedyforce (more specifically CMDB 1.0) that are no longer used.
  • No encryptable fields: The fields that make up the object are not encryptable at this time.

Note that this list is subject to change and we have done our best to accurately document a complete list of objects that currently are not supported with Salesforce Platform Encryption.

Object Name

API Name

Comments

Access Point

BMCServiceDesk__BMC_AccessPoint__c

No longer used as a part of Remedyforce

Account CI Link

BMCServiceDesk__Account_CI_Link__c

Metadata

Account Configuration Item

BMCServiceDesk__BMC_Account__c

No longer used as a part of Remedyforce

Account On System

BMCServiceDesk__BMC_AccountOnSystem__c

No longer used as a part of Remedyforce

Action

BMCServiceDesk__Action__c

Metadata

Activity

BMCServiceDesk__BMC_Activity__c

No longer used as a part of Remedyforce

Admin Domain

BMCServiceDesk__BMC_AdminDomain__c

No longer used as a part of Remedyforce

Advanced Search Filter

BMCServiceDesk__Advanced_Search_Filter__c

Metadata

Advanced Search Filter Criteria

BMCServiceDesk__Advanced_Search_Filter_Criteria__c

Metadata

Agreement

BMCServiceDesk__ServiceLevelAgreement__c

Metadata

Agreement History

BMCServiceDesk__SLA_History__c

Metadata

Application

BMCServiceDesk__BMC_Application__c

No longer used as a part of Remedyforce

Application Infrastructure

BMCServiceDesk__BMC_ApplicationInfrastructure__c

No longer used as a part of Remedyforce

Application Service

BMCServiceDesk__BMC_ApplicationService__c

No longer used as a part of Remedyforce

Application System

BMCServiceDesk__BMC_ApplicationSystem__c

No longer used as a part of Remedyforce

Application System Services

BMCServiceDesk__BMC_ApplicationSystemServices__c

No longer used as a part of Remedyforce

BIOS Element

BMCServiceDesk__BMC_BIOSElement__c

No longer used as a part of Remedyforce

Base Relationship

BMCServiceDesk__BMC_BaseRelationship__c

Metadata

Broadcast Account Link

BMCServiceDesk__Broadcast_Account_Link__c

No encryptable fields

Business Process

BMCServiceDesk__BMC_BusinessProcess__c

No longer used as a part of Remedyforce

Business Service

BMCServiceDesk__BMC_BusinessService__c

No longer used as a part of Remedyforce

CD ROM Drive

BMCServiceDesk__BMC_CDROMDrive__c

No longer used as a part of Remedyforce

CI Client Link

BMCServiceDesk__CI_Client_Link__c

No longer used as a part of Remedyforce

CMDB Auditing

BMCServiceDesk__LinkUnlink_History__c

No encryptable fields

CMDB Class

BMCServiceDesk__CMDB_Class__c

Metadata

CMDB Class Mapping Criteria

BMCServiceDesk__CMDB_Class_Mapping_Criteria__c

Metadata

CMDB Staging

BMCServiceDesk__CMDB_Staging__c

Metadata

CMDB AttributeDefinition

BMCServiceDesk__CMDB_AttributeDefinition__c

Metadata

Card

BMCServiceDesk__BMC_Card__c

No encryptable fields

Category

BMCServiceDesk__Category__c

Metadata

Category Type

BMCServiceDesk__CategoryTypes__c

Metadata

Change CI Link

BMCServiceDesk__Change_CI_Link__c

Metadata

Change Collision

BMCServiceDesk__ChangeCollision__c

No encryptable fields

Change Manifest

BMCServiceDesk__Change_Manifest__c

Metadata

Change Problem Link

BMCServiceDesk__Change_Problem_Link__c

No encryptable fields

Change Request Service Target

BMCServiceDesk__Change_Request_Service_Target__c

Metadata

Chassis

BMCServiceDesk__BMC_Chassis__c

No longer used as a part of Remedyforce

Chat Instance

BMCServiceDesk__ChatInstance__c

Metadata

Chatter Listener

BMCServiceDesk__Chatter_Listener__c

Metadata

ClientUrgency

BMCServiceDesk__ClientUrgency__c

No encryptable fields

Cluster

BMCServiceDesk__BMC_Cluster__c

No longer used as a part of Remedyforce

Collection

BMCServiceDesk__BMC_Collection__c

No longer used as a part of Remedyforce

Communication Endpoint

BMCServiceDesk__BMC_CommunicationEndpoint__c

No longer used as a part of Remedyforce

Component

BMCServiceDesk__BMC_Component__c

No longer used as a part of Remedyforce

Computer System

BMCServiceDesk__BMC_ComputerSystem__c

No longer used as a part of Remedyforce

Concrete Collection

BMCServiceDesk__BMC_ConcreteCollection__c

No longer used as a part of Remedyforce

Connectivity Collections

BMCServiceDesk__BMC_ConnectivityCollection__c

No longer used as a part of Remedyforce

Connectivity Segment

BMCServiceDesk__BMC_ConnectivitySegment__c

No longer used as a part of Remedyforce

Content Import

BMCServiceDesk__ContentImport__c

Metadata

Contract

BMCServiceDesk__BMC_Contract__c

No longer used as a part of Remedyforce

Contract Component

BMCServiceDesk__BMC_ContractComponent__c

No longer used as a part of Remedyforce

Contract Line

BMCServiceDesk__BMC_ContractLine__c

No longer used as a part of Remedyforce

Cost

BMCServiceDesk__BMC_Cost__c

No longer used as a part of Remedyforce

Custom Action

BMCServiceDesk__Custom_Action__c

Metadata

CustomAttachment

BMCServiceDesk__CustomAttachment__c

Metadata

Dashboard

BMCServiceDesk__SYSDashboard__c

No encryptable fields

Dashboard Widget

BMCServiceDesk__SYSDashboardWidget__c

Metadata

Data Integrity Information

BMCServiceDesk__Data_Integrity_Information__c

Metadata

Database

BMCServiceDesk__BMC_DataBase__c

No longer used as a part of Remedyforce

Database Storage

BMCServiceDesk__BMC_DataBaseStorage__c

No longer used as a part of Remedyforce

Dependency

BMCServiceDesk__BMC_Dependency__c

No longer used as a part of Remedyforce

Discovery Audit Log

BMCServiceDesk__DiscoveryAuditLog__c

Metadata

Discovery Import Log

BMCServiceDesk__DiscoveryImportLog__c

Metadata

Discovery Mapping

BMCServiceDesk__DiscoveryMapping__c

Metadata

Disk Drive

BMCServiceDesk__BMC_DiskDrive__c

No longer used as a part of Remedyforce

Disk Partition

BMCServiceDesk__BMC_DiskPartition__c

No longer used as a part of Remedyforce

Document

BMCServiceDesk__BMC_Document__c

No longer used as a part of Remedyforce

Element Location

BMCServiceDesk__BMC_ElementLocation__c

Metadata

Entitlement

BMCServiceDesk__SRM_Entitlement__c

Metadata

Equipment

BMCServiceDesk__BMC_Equipment__c

No longer used as a part of Remedyforce

FAQ

BMCServiceDesk__FAQ__c

No longer used as a part of Remedyforce

FAQ Category

BMCServiceDesk__FAQ_Category__c

No longer used as a part of Remedyforce

FAQ Feedback

BMCServiceDesk__FAQ_Feedback__c

No longer used as a part of Remedyforce

File System

BMCServiceDesk__BMC_FileSystem__c

No longer used as a part of Remedyforce

Financial Element

BMCServiceDesk__BMC_FinancialElement__c

No longer used as a part of Remedyforce

Floppy Drive

BMCServiceDesk__BMC_FloppyDrive__c

No longer used as a part of Remedyforce

Fulfillment Input

BMCServiceDesk__SRM_FulfillmentInputs__c

Metadata

Fulfillment Mapping

BMCServiceDesk__SRM_FulfillmentMappings__c

Metadata

Global Search

BMCServiceDesk__SYSknowSearchField__c

Metadata

Hardware Package

BMCServiceDesk__BMC_HardwarePackage__c

No longer used as a part of Remedyforce

Hardware System Component

BMCServiceDesk__BMC_HardwareSystemComponent__c

No longer used as a part of Remedyforce

Hosted Access Point

BMCServiceDesk__BMC_HostedAccessPoint__c

No longer used as a part of Remedyforce

Hosted Service

BMCServiceDesk__BMC_HostedService__c

No longer used as a part of Remedyforce

Hosted System Components

BMCServiceDesk__BMC_HostedSystemComponents__c

No longer used as a part of Remedyforce

IP Connectivity Subnet

BMCServiceDesk__BMC_IPConnectivitySubnet__c

No longer used as a part of Remedyforce

IP Endpoint

BMCServiceDesk__BMC_IPEndpoint__c

No longer used as a part of Remedyforce

IPX Connectivity Network

BMCServiceDesk__BMC_IPXConnectivityNetwork__c

No longer used as a part of Remedyforce

Impact

BMCServiceDesk__Impact__c

No longer used as a part of Remedyforce

Impact Configuration Item

BMCServiceDesk__BMC_Impact__c

No longer used as a part of Remedyforce

In IP Subnet

BMCServiceDesk__BMC_InIPSubnet__c

No longer used as a part of Remedyforce

In Segment

BMCServiceDesk__BMC_InSegment__c

No longer used as a part of Remedyforce

Incident CI Link

BMCServiceDesk__Incident_CI_Link__c

Metadata

Incident Change Link

BMCServiceDesk__Incident_Change_Link__c

Metadata

Incident Manifest

BMCServiceDesk__Incident_Manifest__c

No encryptable fields

Incident Problem Link

BMCServiceDesk__Incident_Problem_Link__c

No encryptable fields

Incident Service Target

BMCServiceDesk__Incident_Service_Target__c

Metadata

Keyboard

BMCServiceDesk__BMC_Keyboard__c

No longer used as a part of Remedyforce

Knowledge Article Viewed

BMCServiceDesk__KM_Knowledge_Article_Viewed__c

No encryptable fields

Knowledge CI Link

BMCServiceDesk__Knowledge_CI_Link__c

Metadata

Knowledge Change Link

BMCServiceDesk__KM_Knowledge_Change_Link__c

Metadata

Knowledge Incident Link

BMCServiceDesk__KM_Knowledge_Incident_Link__c

Metadata

Knowledge Problem Link

BMCServiceDesk__KM_Knowledge_Problem_Link__c

Metadata

LAN

BMCServiceDesk__BMC_LAN__c

No longer used as a part of Remedyforce

LAN Endpoint

BMCServiceDesk__BMC_LANEndpoint__c

No longer used as a part of Remedyforce

LNs Collection

BMCServiceDesk__BMC_LNsCollection__c

No longer used as a part of Remedyforce

LNs In Collection

BMCServiceDesk__BMC_LNsInCollection__c

No longer used as a part of Remedyforce

Local File System

BMCServiceDesk__BMC_LocalFileSystem__c

No longer used as a part of Remedyforce

Logical Disk

BMCServiceDesk__BMC_LogicalDisk__c

No longer used as a part of Remedyforce

Logical Entity

BMCServiceDesk__BMC_LogicalEntity__c

No longer used as a part of Remedyforce

Logical System Component

BMCServiceDesk__BMC_LogicalSystemComponent__c

No longer used as a part of Remedyforce

Lookup Filter

BMCServiceDesk__LookupFilter__c

Metadata

Lookup Filter Criteria

BMCServiceDesk__LookupFilterCriteria__c

Metadata

MF Coupling Facility

BMCServiceDesk__BMC_MFCouplingFacility__c

No longer used as a part of Remedyforce

Mainframe

BMCServiceDesk__BMC_Mainframe__c

No longer used as a part of Remedyforce

Manifest

BMCServiceDesk__Manifest__c

Metadata

Media

BMCServiceDesk__BMC_Media__c

No longer used as a part of Remedyforce

Member of Collection

BMCServiceDesk__BMC_MemberOfCollection__c

No longer used as a part of Remedyforce

Memory

BMCServiceDesk__BMC_Memory__c

No longer used as a part of Remedyforce

Model

BMCServiceDesk__Model__c

Metadata

Model Field Mapping

BMCServiceDesk__ModelFieldMapping__c

Metadata

Monitor

BMCServiceDesk__BMC_Monitor__c

No longer used as a part of Remedyforce

NT Domain

BMCServiceDesk__BMC_NTDomain__c

No longer used as a part of Remedyforce

Navigator

BMCServiceDesk__SYSNavigator__c

Metadata

Navigator Links

BMCServiceDesk__SYSNode__c

Metadata

Network Port

BMCServiceDesk__BMC_NetworkPort__c

No longer used as a part of Remedyforce

Normalization Condition

BMCServiceDesk__Normalization_Condition__c

Metadata

Normalization Metadata

BMCServiceDesk__Normalization_Metadata__c

Metadata

Normalization Rule

BMCServiceDesk__Normalization_Rule__c

Metadata

Normalization Transaction

BMCServiceDesk__Normalization_Transaction__c

No encryptable fields

Normalization Transaction Master

BMCServiceDesk__Normalization_Transaction_Master__c

Metadata

Offering

BMCServiceDesk__BMC_Offering__c

No longer used as a part of Remedyforce

Offering Measured By

BMCServiceDesk__BMC_OfferingMeasuredBy__c

No longer used as a part of Remedyforce

Operating System

BMCServiceDesk__BMC_OperatingSystem__c

No longer used as a part of Remedyforce

Organization

BMCServiceDesk__BMC_Organization__c

No longer used as a part of Remedyforce

Outage Subscribed Users

BMCServiceDesk__OutageSubscribedUsers__c

Metadata

Package

BMCServiceDesk__BMC_Package__c

No longer used as a part of Remedyforce

Page Object Association

BMCServiceDesk__SYSPageObjectAssociation__c

Metadata

Patch

BMCServiceDesk__BMC_Patch__c

No longer used as a part of Remedyforce

Person

BMCServiceDesk__BMC_Person__c

No longer used as a part of Remedyforce

Physical Location

BMCServiceDesk__BMC_PhysicalLocation__c

Metadata

Pointing Device

BMCServiceDesk__BMC_PointingDevice__c

Metadata

Popup Details

BMCServiceDesk__SYSPopupObjectFields__c

Metadata

Popups

BMCServiceDesk__SYSPopupObject__c

Metadata

Portlets

BMCServiceDesk__SYSPortlet__c

Metadata

Printer

BMCServiceDesk__BMC_Printer__c

No longer used as a part of Remedyforce

Priority

BMCServiceDesk__Priority__c

Metadata

Problem CI Link

BMCServiceDesk__Problem_CI_Link__c

No encryptable fields

Problem Manifest

BMCServiceDesk__Problem_Manifest__c

No encryptable fields

Problem Service Target

BMCServiceDesk__Problem_Service_Target__c

Metadata

Process Control

BMCServiceDesk__SRM_ProcessControl__c

Metadata

Process Template

BMCServiceDesk__SRM_ProcessTemplate__c

No encryptable fields

Processor

BMCServiceDesk__BMC_Processor__c

No longer used as a part of Remedyforce

Product

BMCServiceDesk__BMC_Product__c

No longer used as a part of Remedyforce

Protocol End Point

BMCServiceDesk__BMC_ProtocolEndPoint__c

No longer used as a part of Remedyforce

Queue Staff Assignment

BMCServiceDesk__QueueStaffAssignment__c

Metadata

QuickLink

BMCServiceDesk__QuickLink__c

Metadata

Quickview Access

BMCServiceDesk__SYSQVQueryAccess__c

Metadata

Quickview Calendar View

BMCServiceDesk__SYSQVCalendarView__c

Metadata

Quickview Chart View

BMCServiceDesk__SysQVChartView__c

Metadata

Quickview Conditions

BMCServiceDesk__SYSQVCondition__c

Metadata

Quickview Fields Info

BMCServiceDesk__SYSQVFieldInfo__c

Metadata

Quickview Fields Objects Mapping

BMCServiceDesk__SYSQVFieldsObjectsInfo__c

Metadata

Quickview Folder Mapping

BMCServiceDesk__SYSQVQueryFolder__c

Metadata

Quickview Folders

BMCServiceDesk__SYSQVFolder__c

Metadata

Quickview Format Action

BMCServiceDesk__SYSQVFormatAction__c

Metadata

Quickview Format Condition

BMCServiceDesk__SysQVFormatCondition__c

Metadata

Quickview Format Rules

BMCServiceDesk__SysQVFormatRule__c

Metadata

Quickview Page Reference

BMCServiceDesk__SYSQVPageReference__c

Metadata

Quickviews

BMCServiceDesk__SYSQVQuery__c

Metadata

Rack

BMCServiceDesk__BMC_Rack__c

No longer used as a part of Remedyforce

Reconciliation Rule

BMCServiceDesk__ReconciliationRule__c

Metadata

Release CI Link

BMCServiceDesk__Release_CI_Link__c

No encryptable fields

Release Change Link

BMCServiceDesk__Release_Change_Link__c

No encryptable fields

Release Incident Link

BMCServiceDesk__Release_Incident_Link__c

No encryptable fields

Release Problem Link

BMCServiceDesk__Release_Problem_Link__c

No encryptable fields

Remote File System

BMCServiceDesk__BMC_RemoteFileSystem__c

No longer used as a part of Remedyforce

Request Definition

BMCServiceDesk__SRM_RequestDefinition__c

Metadata

Request Detail

BMCServiceDesk__SRM_RequestDetail__c

Metadata

Resource Pool

BMCServiceDesk__BMC_ResourcePool__c

No longer used as a part of Remedyforce

Role

BMCServiceDesk__BMC_Role__c

No longer used as a part of Remedyforce

SLA Account Link

BMCServiceDesk__SLA_Account_Link__c

Metadata

SLA Milestone

BMCServiceDesk__SLA_Milestones__c

Metadata

SLA Milestone Action

BMCServiceDesk__SLA_Milestone_Actions__c

Metadata

SLA Milestone Change History

BMCServiceDesk__SLA_Milestone_Change_Txn_History Metadata __c

Metadata

SLA Milestone Change Transaction

BMCServiceDesk__SLA_Milestone_Change_Transaction__c

Metadata

SLA Milestone Incident History

BMCServiceDesk__SLA_Milestone_Incident_Txn_History__c

Metadata

SLA Milestone Incident Transaction

BMCServiceDesk__SLA_Milestone_Incident_Transaction__c

Metadata

SLA Milestone Problem History

BMCServiceDesk__SLA_Milestone_Problem_Txn_History__c

Metadata

SLA Milestone Problem Transaction

BMCServiceDesk__SLA_Milestone_Problem_Transaction__c

Metadata

SLA Milestone Task History

BMCServiceDesk__SLA_Milestone_Task_Txn_History__c

Metadata

SLA Milestone Task Transaction

BMCServiceDesk__SLA_Milestone_Task_Transaction__c

Metadata

SLA Relation

BMCServiceDesk__SLA_Relation__c

Metadata

Scan Configuration

BMCServiceDesk__ScanConfiguration__c

Metadata

Scan Configuration Protocol

BMCServiceDesk__ScanConfiguration__c

Metadata

Scan Detail

BMCServiceDesk__ScanConfigurationProtocol__c

Metadata

Scan Detail Target List Link

BMCServiceDesk__ScanDetail__c

Metadata

Scan Schedule

BMCServiceDesk__ScanSchedule__c

Metadata

Scan Target List

BMCServiceDesk__ScanTargetList__c

Metadata

Scan Target List Member

BMCServiceDesk__ScanTargetListMember__c

Metadata

Scanner

BMCServiceDesk__Scanner__c

Metadata

Scheduler Exception

BMCServiceDesk__Scheduler_Exceptions__c

Metadata

SelfService Image

BMCServiceDesk__SelfService_Image__c

Metadata

SelfService Theme

BMCServiceDesk__SelfService_Theme__c

Metadata

Service Level Target

BMCServiceDesk__BMC_ServiceLevelTarget__c

No longer used as a part of Remedyforce

Service Outage

BMCServiceDesk__Projected_Service_Outage__c

Metadata

Service Outage Action History

BMCServiceDesk__Unavailability_Action_History__c

Metadata

Service Realized By Offering

BMCServiceDesk__BMC_ServiceRealizedByOffering__c

Metadata

Service Target

BMCServiceDesk__Service_Target__c

Metadata

Service Target Criteria

BMCServiceDesk__Service_Target_Criteria__c

Metadata

Settings Of

BMCServiceDesk__BMC_SettingsOf__c

No longer used as a part of Remedyforce

Share

BMCServiceDesk__BMC_Share__c

No longer used as a part of Remedyforce

Software

BMCServiceDesk__BMC_Software__c

No longer used as a part of Remedyforce

Software Server

BMCServiceDesk__BMC_SoftwareServer__c

No longer used as a part of Remedyforce

Stage

BMCServiceDesk__SYSStage__c

No encryptable fields

Standard Description

BMCServiceDesk__StandardDescription__c

Metadata

Standard Resolution

BMCServiceDesk__StandardResolution__c

Metadata

Status

BMCServiceDesk__Status__c

Metadata

Storage Extent

BMCServiceDesk__BMC_StorageExtent__c

No longer used as a part of Remedyforce

Storage Subsystem

BMCServiceDesk__BMC_StorageSubsystem__c

No longer used as a part of Remedyforce

Storage Volume

BMCServiceDesk__BMC_StorageVolume__c

No longer used as a part of Remedyforce

Suggested Owner Mapping

BMCServiceDesk__Suggested_Owner_Mapping__c

Metadata

Suggested Owner Mapping Criteria

BMCServiceDesk__Suggested_Owner_Mapping_Criteria__c

Metadata

Support Assignments

BMCServiceDesk__SupportAssignments__c

Metadata

System

BMCServiceDesk__BMC_System__c

No longer used as a part of Remedyforce

System Component

BMCServiceDesk__BMC_SystemComponent__c

No longer used as a part of Remedyforce

System Properties

BMCServiceDesk__SYSProperties__c

Metadata

System Resource

BMCServiceDesk__BMC_SystemResource__c

No longer used as a part of Remedyforce

System Service

BMCServiceDesk__BMC_SystemService__c

No longer used as a part of Remedyforce

System Software


BMCServiceDesk__BMC_SystemSoftware__c

No longer used as a part of Remedyforce

Tab Fields Info

BMCServiceDesk__SYSTabFieldsInfo__c

Metadata

Tabs Info

BMCServiceDesk__SYSTabInfo__c

Metadata

Tag

BMCServiceDesk__BMC_Tag__c

No longer used as a part of Remedyforce

Tape Drive

BMCServiceDesk__BMC_TapeDrive__c

No longer used as a part of Remedyforce

Task CI Link

BMCServiceDesk__BMC_CommonCILink__c

Metadata

Task Service Target

BMCServiceDesk__Task_Service_Target__c

Metadata

Template

BMCServiceDesk__SYSTemplate__c

Metadata

Template Field Info

BMCServiceDesk__SYSTemplateFieldInfo__c

Metadata

Template Linking

BMCServiceDesk__SYSTemplateLink__c

No encryptable fields

Templates Access

BMCServiceDesk__SYSTemplateAccess__c

Metadata

Temporary Attachment

BMCServiceDesk__AttachmentRefGenerator__c

No encryptable fields

Transaction

BMCServiceDesk__BMC_Transaction__c

No longer used as a part of Remedyforce

UPS

BMCServiceDesk__BMC_UPS__c

No longer used as a part of Remedyforce

Urgency

BMCServiceDesk__Urgency__c

Metadata

User Account Link

BMCServiceDesk__User_Account_Link__c

Metadata

User Community

BMCServiceDesk__BMC_UserCommunity__c

No longer used as a part of Remedyforce

User Preference

BMCServiceDesk__UserPreferences__c

Metadata

Users Portlets Config

BMCServiceDesk__SYSUsersPortletsConfig__c

Metadata

Users Timezones

BMCServiceDesk__SYSUsersTimezones__c

Metadata

Virtual System Enabler

BMCServiceDesk__BMC_VirtualSystemEnabler__c

No longer used as a part of Remedyforce

WAN

BMCServiceDesk__BMC_WAN__c

No longer used as a part of Remedyforce

Web API Job

BMCServiceDesk__WebAPIJob__c

Metadata

Related topics

Encrypting Remedyforce data by using Salesforce Platform encryption

Enabling encryption and viewing encryption report in Remedyforce

Object and field details for encryption

Was this page helpful? Yes No Submitting... Thank you

Comments