Supported browsers, mobile devices, and integrations
This section provides information about the browsers, mobile devices, and integrations that BMC Remedyforce supports:
BMC Remedyforce is supported on the Enterprise Edition, Unlimited Edition, and Performance Edition versions of the Salesforce platform. For more information about the editions offered by Salesforce, see the Salesforce Help.
|Apple Safari on Macintosh OS|
Note: If an Adobe Flash Player related error message is displayed, check the browser plug-in settings.
|Microsoft Internet Explorer|
Remedyforce for Lightning Experience is not supported on Microsoft Internet Explorer 11. If there any issues found, the issues will not be resolved. However, you can use other browsers such as Microsoft Edge and Google Chrome.
In case you have opted for Extended use of Microsoft Internet Explorer 11 with Lightning Experience under Setup > Security > Session Settings, it is still not recommended to run Remedyforce on Explorer 11 because of security compromises and performance issues.
Remedyforce is not supported on mobile browsers. If you are using a mobile browser, BMC recommends that you use Salesforce1 Mobile App.
Supported mobile devices and operating systems
|Mobile application||Supported devices||Supported mobile operating systems|
|BMC Remedyforce mobile application on the Salesforce1 platform (for staff members)||Apple mobile devices||iOS 7 or later|
|iPhone 4 and later models|
|Android phones||Android 4.2 or later|
|BMC MyIT mobile client app|
Apple mobile devices (iPad and iPhone)
|iOS 7 or later|
|Android phones||Android 4.2 or later|
|BMC Remedyforce Self Service mobile application on the Salesforce1 platform - BETA|
Apple mobile devices (iPhone 5 and later models)
|iOS 8.4 or later|
|Android phones||Android 5.0 or later|
|BMC Remedyforce Self Service mobile application|
BlackBerry smartphone with Blackberry
|OS 7.1, 7.0, 6.0, 5.0|
|Apple iPhone||OS 5.0 and later|
|Nexus 4||Android OS 4.2.2|
|For targeted devices||Android OS 3.0, and API level 11 and later.|
To use the Self Service mobile app or Service Desk mobile app, BMC recommends that you install the latest versions of your mobile operating system and the Salesforce1 Mobile App.
Supported integrations with other products
|Area of integration||Supported Product||Supported versions|
Microsoft System Center Configuration Manager
BMC FootPrints Asset Core
BMC Client Management
|12.7, 12.6, 12.5, 12.0|
|BMC Client Management OnDemand||12.7, 12.5, 12.0|
|BMC BladeLogic Client Automation||9.0.03, 9.0.02, 9.0.00, 8502, 8501, 8.5, 8.3, 8.2.02, 8.2.01, 8.2.00|
BMC Atrium Discovery and Dependency Mapping
|11.1, 10.2, 10.1, 10.0, 9.0.2, 9.0, 126.96.36.199, 8.2.1|
Before version 11.0, BMC Discovery was known as BMC Atrium Discovery and Dependency Mapping.
Note: BMC Discovery 11.0 works with the existing Pentaho packages that are available on BMC Communities. However, there is a known issue with the Edit Mapping feature. For more information about the issue and the workaround, see issue 79517 in the Known and corrected issues topic.
|Dell KACE K1000 Systems Management Appliance|
|Communication protocol||LDAP 3, 2||3, 2|
|BMC Atrium Configuration Management Database|
BMC Atrium CMDB
9.1 SP4, 9.1 SP2, 9.1, 9.0 SP1, 9.0, 8.1
Pentaho 6.0.1, 5.0.4, 5.0.3, 5.0.2, 5.0.1, 4.4, 4.3, 4.2, 4.1
6.0.1, 5.0.4, 5.0.3, 5.0.2, 5.0.1, 4.4, 4.3, 4.2, 4.1
|Java Runtime Environment (JRE)||8|
Salesforce.com Article Management
|RightAnswers Knowledge Management||1.3|
|Network monitoring and event notification|
BMC ProactiveNet Performance Management (TrueSight Operations Management)
|11.3, 10.5TSOM, 9.6FP2, 10.1, 10, 9.6, 9.5, 9.0.20, 9.0, 8.6|
|BMC Server Automation||8.9 SP2, 8.9, 8.7P2, 8.7, 8.6 SP1, 8.6, 8.5.01.234|
|BMC Real End User Experience Monitoring|
11, 10.5, 2.7.01, 2.7, 188.8.131.523, 6.6, 184.108.40.2066, 6.0, 1.3
|Self Service||BMC MyIT OnDemand||3.2, 3.1, 2.6, 2.5, 2.2, 2.1.00|
|Social media||Salesforce.com Chatter||3.2.2, 3.2.1, 3.0|
|Telephony Application Programming Interface||Salesforce.com computer-telephony integration (CTI)|
Open CTI Demo Adapter Spring 15 - 1.5, Demo CTI Adapter 4.03, 4.02
Lightning CTI Demo Adapter: Winter 17