Settings for configuring Self Service

This topic explains the settings that you, as an administrator, can use for configuring the available Self Service options. Some of these settings are applicable to two or more Self Service options. You can configure most of these settings from the Configure Self Service tile under the Remedyforce Administration tab.

The following table explains the settings and for which Self Service option they are applicable. (Blank cells indicate that the setting is not applicable for that particular Self Service option.)