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Note This documentation supports the 20.17.02 version of Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Integrating BMC Remedyforce with CTI adapters

You can integrate BMC Remedyforce with computer-telephony integration (CTI) adapters for Salesforce that are based on Softphone layouts. BMC Remedyforce is tested to work with CTI Demo Adapter 4.03 for Salesforce.

The following topics are provided:

 

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