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Note This documentation supports the 20.17.02 version of Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Enabling incident creation in BMC Remedyforce by using email messages

This section provides information about configuring BMC Remedyforce to create incidents by sending email messages.

Note

Work with your Email Administration group to set up a rule to forward all emails that come to your outbound email address (for example, servicedesk@bmc.com). These emails must be forwarded to the email address (for example, servicedesk@w-16m7yz3cj78e5esxxntd47ttf.in.salesforce.com) of your email service.

For more information about configuring your email server, see the documentation of your email server.

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