Note

 

This documentation supports the 20.17.02 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Customizing CMDB list views in CMDB

You can manage the list view columns displayed in the Remedyforce CMDB tab as follows:

  • Add or remove fields that are displayed as columns
  • Define the display order of the columns
  • Define the width of each column

The columns displayed in the Remedyforce CMDB list view is not based on profiles or users. By default, 25 columns are shown in the Remedyforce CMDB list view. You can update the default number of columns are shown in the Remedyforce CMDB list view. To update the number, change the value in the CMDBListViewLimit custom setting. For more information, see Managing custom settings.

The following video (2:17) shows how to modify the columns of the Remedyforce CMDB console. 

https://youtu.be/Ph6PMDP2Sb0

If you are using BMC Remedyforce CMDB 1.0, the configuration options that are supported only in BMC Remedyforce CMDB 2.0 appear disabled on the List View Customization page. This includes the New and Delete buttons, Views menu, search option for views, and Class Type and Class Name lists. For more information, see Customizing fields shown in the Remedyforce CMDB list view in CMDB 1.0.

On the Remedyforce Administration > Configure CMDB 2.0 > List View Customization page, you can configure a separate list view for each class in your Remedyforce CMDB. The List Views section displays the out-of-the-box views and the list views that you add.

The following out-of-the-box views are available:

  • Base Element (CI) – List view columns for all CI classes when you select the CI tab in the list of classes 
  • Base Element (Asset)  List view columns for all asset classes when you select the Asset tab in the list of classes
  • Base Element (All)  List view columns for all classes when you select the All tab in the list of classes
  • Business Service  List view columns for the Business Service class. You can select the fields of the Business Service, Logical Entity, and Base Element field sets of the Base Element object.
  • Physical Location  List view columns for the Physical Location class. You can select the fields of the Business Service, Logical Entity, and Base Element field sets of the Base Element object.
    The out-of-the-box list view for the PhysicalLocation class also determines the columns that are displayed in the Locations list view that is accessed from Remedyforce Administration > Configure CMDB 2.0 > Locations. In addition, this view determines the fields that are displayed in the Locations lookup window and the Location Details window in the Instance Editor. For more information about locations, see Managing locations.
    Note: Irrespective of your configuration, Location Name is always displayed as the first column or field in the Locations list view, Locations lookup window and the Location Details window.

If you have not defined a custom list view for a class, it inherits the custom list view of its parent class in the Remedyforce CMDB tab; if you have not defined a custom list view for the parent class, it inherits the custom list view of the class which is nearest in the class hierarchy. For example, in the following screenshot, if you have defined a custom list view for WAN, when you select WAN on the left panel of the Remedyforce CMDB tab, the right panel displays the columns based on the custom list view for WAN. However, if a custom list view is not defined for WAN, it will inherit the custom list view of the class which is nearest in the class hierarchy and has a custom list view defined, such as LNs Collection or Connectivity Collection. If none of the classes in the class hierarchy has any custom list view, WAN inherits the list view of the All Instances (Base Element) class.

For a Rule Based Asset class, if you have not defined a custom list view, it inherits the list view of its parent CI class. For example, if you have not defined a custom list view for Desktop, which is an out-of-the-box Rule Based Asset Class based on the Computer System CI class, Desktop will inherit the list view of the Computer System CI class.

The fields that you configure for a list view of a class are also shown in the CI/Asset details popup window. This popup window is displayed with the Configuration Item / Asset, Service, and Service Offering fields on the Remedyforce Console forms. This popup window shows first 10 fields that you select for a class that have values. If a field does not have a value, it is not shown. The Instance Name field is always shown.

To customize the Remedyforce CMDB list view columns fields

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Configure CMDB 2.0 tile, and from the menu select CMDB List View Customization.
  3. In the List Views section, select the required view.
    If you want to create a new custom view, perform the following actions:
    1. Click New.
    2. From the Class Type list, select one of the following:

      • CI – only CI and CI and Asset classes are displayed in the Class Name list.
      • Asset – only asset and CI and Asset classes are displayed in the Class Name list.
    3. From the Class Name list, select the class.
  4. From the Available Fields list, select the required columns; to move the selected columns to the Selected Fields list, click the right arrow.

    Note

    If there are any Rich Text Format (RTF) fields in the field set of a class, the Available Fields list does not display those fields. Configuration of the RTF fields as Remedyforce CMDB list view columns is not supported.

  5. (Optional) To remove columns from the Selected Fields list, select the columns and click the left arrow.
    The columns displayed in the Remedyforce CMDB list view are in the order in which you have added them. To modify the display order of a column, select that column and click the up arrow or the down arrow in the Selected Fields list.
  6. In the Pixels field, enter the width of each column in pixels (100 pixels = 2.646 cm).
  7. (Optional) In the Preview section, click Refresh to preview the changes made to the Remedyforce CMDB list view.
  8. Click Save.

If you are already on the Remedyforce CMDB tab, the updated Remedyforce CMDB list view columns may not be displayed to you; you must refresh the Remedyforce CMDB tab to view the updated Remedyforce CMDB list view columns.

Remedyforce CMDB list view columns of classes

Related topic

Overview of the Remedyforce CMDB tab

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