Note This documentation supports the 20.15.02 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Visibility of an SRD in Self Service for portal and nonportal users

Users with the Customer Portal license (portal users) can view the SRD in Self Service if the SRD is made available to their profile and their account. For example, a portal user can view the SRD in Self Service if the following conditions are met:

  • The account of the user is added to the Selected Accounts list
  • The profile of the user is added to the Selected Profiles list.

For more information about portal users, see https://na12.salesforce.com/help/doc/en/customer_portal_working_with_users.htm.

Users with the Salesforce Platform, Salesforce, or Chatter Plus licenses (nonportal users) can view the SRD in Self Service if the conditions listed in the following table are met.

For information about defining the users of accounts and profiles who can use an SRD, see Configuring-entitlement-of-SRDs.

 

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