Viewing the inventory summary of a BMC Client Management device

If your system administrator has enabled the integration between BMC Remedyforce and BMC Client Management, and you are a valid BMC Client Management administrator, you can view the inventory summary of BMC Client Management devices.

The Inventory Summary action of the BCM Actions menu is displayed in the following forms, and provides the inventory summary of the device. The summary includes details about the hardware, software, license, security, financial, and operational rules' action history. For more information, see Device information displayed in the inventory summary.

• Configuration Items List view
• Instance Editor
• Incident form

To view the inventory summary of a BMC Client Management device

1. Perform one of the following actions:
   • On the Remedyforce CMDB tab, select a CI from the Configuration Items List view or Instance Editor form, and click the BCM Actions menu icon.
   • On the Remedyforce Console or Incident Console tab, from the Agent Tools menu for an incident or service request, select CI Actions.
   • On the Incidents tab (Salesforce page layout), on an incident or service request record, click CI Actions.
2. From the BCM Actions menu, select Inventory Summary.

3. (For the Incident form only) To view the inventory information of the BMC Client Management device, click Go.

   Note

   If your system administrator has integrated BMC Remedyforce with version 11.7 of BMC Client Management and enabled the enhanced UI, you must perform one of the following actions to view the inventory summary: 

   --(Remedyforce Console or Incident Console tab) From Agent Tools, select CI Actions to open the CI Actions window. On the Configuration Items tab, select the appropriate CI and from the Actions menu, select Inventory Summary. 

   --(Remedyforce CMDB tab) From the BCM Actions menu, select Inventory Summary to open the CI Actions window. Information about the device is displayed on the Asset Summary: CIinstanceName tab.

   The BCM Actions menu of the Asset Summary form, or the Actions menu of the CI Actions window, enables you to perform additional actions on the BMC Client Management device. For more information about the available actions, see BCM Actions menu options. For information about how actions on the BCM Actions menu work when the enhanced UI is enabled, see How actions on the BCM Actions menu work based on the availability of the enhanced UI.

Device information displayed in the inventory summary

The inventory summary displays general information about the device as described in the following table.
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The inventory summary also displays additional information about the device in the tabs described in the following table.

Related topic

Integrating-BMC-Remedyforce-with-BMC-Client-Management