Note

 

This documentation supports the 20.15.02 version of Remedyforce.

To view the latest documentation, click

Viewing CMDB reports

The BMC Remedyforce CMDB Dashboard displays CMDB-related reports. The following table lists the reports that are available in the BMC Remedyforce CMDB Dashboard by default.

ReportDescription
Top 5 CIs by IncidentsTop five configuration items (CIs) for which the greatest number of incidents are raised.
Configuration Items by ClassThe number of CIs created for each class.
Top 5 CIs by ProblemsTop five CIs for which the greatest number of problems are raised.
Top 5 Services by IncidentsTop five services for which the greatest number of incidents are raised.
Top 5 Services in Service RequestsTop five services for which the greatest number of service requests are raised.
Top 5 Offerings by IncidentsTop five service offerings for which the greatest number of incidents are raised.
Top 5 Services by ClientsThe number of CI-client relationships that exist for a service.
Top 5 Primary Clients by ServicesTop five primary clients associated with the greatest number of business services.
Top 5 CIs by Change RequestsTop five CIs for which the greatest number of change requests are created.
Top 5 Business Services in SRDsTop five business services for which the greatest number of request definitions are created.
Top 5 Business Services in SLAsTop five business services for which the greatest number of service-level agreements are created.
Computer System per UserThe number of computers that are associated with a primary client.
Recently Added CIs CountThe number of recently added CIs. This report is shown in a tabular format on the CMDB Dashboard.
Recently Updated CIs CountThe number of CIs that were recently updated. This report is shown in a tabular format on the CMDB Dashboard.
Computer/Server per siteThe number of computers or software servers that are located on a site.
Software-Computer relation per UserThe number of software applications that are assigned to a computer and a primary client.

By default, all these reports show top five records. To show more records, see To view more than five records in a report.

To view the BMC Remedyforce CMDB Dashboard

  1. Click the Reports tab.

  2. From the Folders list, select BMC Remedyforce CMDB Dashboard.
  3. In the Name column, click BMC Remedyforce CMDB Dashboard.
    The BMC Remedyforce CMDB Dashboard is displayed.

To view more than five records in a report

  1. On the BMC Remedyforce CMDB Dashboard, click Edit.
  2. For the report for which you want to add more records, click .
  3. In the Maximum Values Displayed field, enter the number of records that you want to view in the report.
  4. Click OK.
  5. On the BMC Remedyforce CMDB Dashboard, click Save
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