Note

 

This documentation supports the 20.15.02 version of Remedyforce.

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Use case - Adding radio button options to the service request

When you select Radio Button as the Response Type option for an Input field on the Fulfillment tab of a Request Definition, you need to add the radio button options from which the users can select an option.

For example, for a new employee, IT department must know what type of computer must be issued to the new employee. In this case, you can add the radio button response type with Input/Prompt value as Computer type. The displayed and stored values can be Desktop or Laptop.

To add radio button options to the service request

  1. In the Response Type list, select Radio Button.
    When you select Radio Button as the field type, the Radio Button Value section appears.
  2. Add values in the "<Displayed Value>","<Stored Value>" format.
    Press Enter after every value to ensure that each option is added in a new line. The displayed value is shown to clients in Self Service and stored value is stored in the application.

  3. Click Add.
    The displayed value and stored value of the radio button options are added to the list.
  4. If you want the radio button option to be selected by default, select the check box in the Default Value column.
  5. (Optional) After adding a radio button option, perform any of the following actions:
    • To move a radio button option (up or down), select the option, and use the up or down arrow.
    • To sort radio button options, click .
    • To update a radio button option, select the option, modify the value, and click Update.
    • To update all radio button options, click .
    • To delete a radio button option, select the option, and click .
  6. Click .
    The following figure shows the radio button options in Self Service:
     

Related topics

Use case - Adding a picklist response type

Use case - Defining conditions to display a field

Use case - Defining conditions to invoke a template

Use case - Adding a Header section to a service request

Use case - Adding a Lookup field to a service request

Points to consider when adding validation rules

Points to consider when adding input field of type Text Area (Rich)

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