Tasks in Self Service
This section provides information about how to use Self Service.
- Overview of Self Service
- Logging on to Self Service
- Editing your profile details
- Context-based service requests and self-help articles
- Finding a solution to your issue
- Resolving your issues by using BMC Remedyforce Chat
- Reporting an issue
- Requesting a service
- Editing a service request
- Viewing and rating self-help articles
- Viewing submitted tickets and service requests
- Closing requests
- Reopening requests
- Copying tickets or service requests
- Approving records
- Managing broadcasts in Self Service
- Searching the intranet
- Searching Self Service
- Contacting the service desk
- Accessing quick links
- Keyboard shortcuts in Self Service
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