Supported browsers, mobile devices, and integrations
This section provides information about the browsers, mobile devices, and integrations that BMC Remedyforce supports:
Note
BMC Remedyforce is supported on the Enterprise Edition, Unlimited Edition, and Performance Edition versions of the Salesforce platform. For more information about the editions offered by Salesforce, see the Salesforce Help.
Supported browsers
| Browser | Supported versions |
|---|---|
| Apple Safari on Macintosh OS | 8.0.6 |
| Google Chrome | 44.0.2403.157 m |
| Microsoft Internet Explorer | 11.0, 10.0, 9.0, 8.0 Note: Beginning with the next release of Remedyforce (Summer 15: Version 20.15.03), BMC Remedyforce will no longer support Microsoft Internet Explorer 8.0. After the 20.15.03 release, some functionality might no longer work with Internet Explorer 8.0. Also, BMC Customer Support will not investigate issues related to Internet Explorer 8.0. |
| Mozilla Firefox | 40.0.2 |
Supported mobile devices and operating systems
| Mobile application | Supported devices and operating systems |
|---|---|
| BMC Remedyforce Self Service mobile application | BlackBerry smartphone with Blackberry OS 7.1, 7.0, 6.0, 5.0 |
Apple iPhone with OS 5.0 and later | |
Nexus 4 with Android OS 4.2.2. For targeted devices with Android OS 3.0, and API level 11 and later. | |
| BMC Remedyforce mobile application on the Salesforce1 platform | Apple mobile devices with iOS 7 or later
|
| Android phones with Android 4.2 or later | |
| BMC MyIT mobile client app | The BMC Remedyforce integration with BMC MyIT supports BMC MyIT on the following mobile devices:
|
Supported integrations with other products
| Area of integration | Supported Product | Supported versions |
|---|---|---|
| Asset management | Microsoft System Center Configuration Manager | 2012, 2007 |
| BMC FootPrints Asset Core | 12.0, 11.7, 11.6 | |
BMC Client Management Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core. | 12.0 | |
| BMC Client Management OnDemand | 12.0 | |
| BMC BladeLogic Client Automation | 8.5.02, 8.5.01, 8.5, 8.3, 8.2.02, 8.2.01, 8.2.00 | |
| BMC Atrium Discovery and Dependency Mapping | 10.2, 10.1, 10.0, 9.0.2, 9.0 | |
| Dell KACE K1000 Systems Management Appliance | 5.3.53053 | |
| Communication protocol | LDAP | 3, 2 |
| CMDB | BMC Atrium Configuration Management Database | 9.0 SP1, 9.0, 8.1 |
| Data integration | Pentaho | 5.0.3, 5.0.2, 5.0.1, 4.4, 4.3, 4.2, 4.1 |
| Knowledge management | Salesforce.com Article Management | Not applicable |
| RightAnswers Knowledge Management | 1.3 | |
| Network monitoring and event notification | BMC ProactiveNet Performance Management | 9.6, 9.5, 9.0.20, 9.0, 8.6 |
| BMC Server Automation | 8.7, 8.6 SP1, 8.6.00.212, 8.5.01.234 | |
TrueSight Operations Management | 10.0 | |
| BMC Real End User Experience Management | 2.7, 6.6.68.313, 6.6, 6.5.64.306, 6.0, 1.3 | |
| Self Service | BMC MyIT OnDemand | 2.6 |
| Social media | Salesforce.com Chatter | 3.0 |
| Telephony Application Programming Interface | Salesforce.com computer-telephony integration (CTI) | Tested with Demo CTI Adapter 4.03, 4.02 |
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