Supported browsers, mobile devices, and integrations

This section provides information about the browsers, mobile devices, and integrations that BMC Remedyforce supports:

Note

BMC Remedyforce is supported on the Enterprise Edition, Unlimited Edition, and Performance Edition versions of the Salesforce platform. For more information about the editions offered by Salesforce, see the Salesforce Help.

Supported browsers

BrowserSupported versions
Apple Safari on Macintosh OS

8.0.6

Google Chrome

44.0.2403.157 m

Microsoft Internet Explorer

11.0, 10.0, 9.0, 8.0

Note: Beginning with the next release of Remedyforce (Summer 15: Version 20.15.03), BMC Remedyforce will no longer support Microsoft Internet Explorer 8.0. After the 20.15.03 release, some functionality might no longer work with Internet Explorer 8.0. Also, BMC Customer Support will not investigate issues related to Internet Explorer 8.0.

Mozilla Firefox

40.0.2

Supported mobile devices and operating systems

Mobile applicationSupported devices and operating systems
BMC Remedyforce Self Service mobile application

BlackBerry smartphone with Blackberry OS 7.1, 7.0, 6.0, 5.0

Apple iPhone with OS 5.0 and later

Nexus 4 with Android OS 4.2.2. For targeted devices with Android OS 3.0, and API level 11 and later.

BMC Remedyforce mobile application on the Salesforce1 platform

Apple mobile devices with iOS 7 or later

  • iPhone 4 and later models
  • iPad 2 and later models (including the iPad mini)
Android phones with Android 4.2 or later
BMC MyIT mobile client app

The BMC Remedyforce integration with BMC MyIT supports BMC MyIT on the following mobile devices:

  • Apple mobile devices (iPad and iPhone) with iOS 7 or later
  • Android phones with Android 4.2 or later

Supported integrations with other products

Area of integrationSupported ProductSupported versions
Asset management

Microsoft System Center Configuration Manager

2012, 2007
BMC FootPrints Asset Core12.0, 11.7, 11.6

BMC Client Management

Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core.

12.0
BMC Client Management OnDemand12.0
BMC BladeLogic Client Automation8.5.02,  8.5.01, 8.5, 8.3, 8.2.02, 8.2.01, 8.2.00
BMC Atrium Discovery and Dependency Mapping10.2, 10.1, 10.0, 9.0.2, 9.0
Dell KACE K1000 Systems Management Appliance

5.3.53053

Communication protocolLDAP3, 2
CMDBBMC Atrium Configuration Management Database9.0 SP1, 9.0, 8.1
Data integrationPentaho5.0.3, 5.0.2, 5.0.1, 4.4, 4.3, 4.2, 4.1
Knowledge management

Salesforce.com Article Management

Not applicable
RightAnswers Knowledge Management1.3
Network monitoring and event notification

BMC ProactiveNet Performance Management

9.6, 9.5, 9.0.20, 9.0, 8.6
BMC Server Automation8.7, 8.6 SP1, 8.6.00.212, 8.5.01.234

TrueSight Operations Management

10.0
BMC Real End User Experience Management2.7, 6.6.68.313, 6.6, 6.5.64.306, 6.0, 1.3
Self ServiceBMC MyIT OnDemand2.6
Social mediaSalesforce.com Chatter3.0
Telephony Application Programming InterfaceSalesforce.com computer-telephony integration (CTI)
Tested with Demo CTI Adapter 4.03, 4.02

Related topics

General recommendations

Supported languages and locales

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