You might need to reopen a task instead of creating a new one if the resolution of the task did not complete the task and rework is required.
To reopen a task
- Click the Remedyforce Console tab.
- From the View menu, select Tasks.
- From the list of tasks, select the task that you want to reopen.
- From the Actions menu, select Reopen.
If the system administrator has activated the Notify the client when a task is reopened workflow, an email message is sent to the client of the task when you reopen the task. If you select a lead as the client of the task, no email message is sent.