Overview of creating and configuring an SRD

Creating an SRD is a multiphase process. After you create the SRD, additional configuration tasks are required before the SRD is ready for use. The end-to-end process involves the following actions:

• Creating-the-SRD
• Configuring-entitlement-of-SRDs
• Configuring-service-request-information-to-be-shown-to-clients
• Adding-fields-to-take-information-from-clients
• Adding-templates-to-fulfill-a-request-and-mapping-template-fields-to-input-values

The following use cases help you with specific configurations:

• Use-case-Adding-a-picklist-response-type
• Use-case-Adding-radio-button-options-to-the-service-request
• Use-case-Defining-conditions-to-display-a-field
• Use-case-Defining-conditions-to-invoke-a-template
• Use-case-Adding-a-Header-section-to-a-service-request
• Points-to-consider-when-adding-validation-rules
• Points-to-consider-when-adding-input-field-of-type-Text-Area-Rich

Where to go from here

Creating-the-SRD