Note

 

This documentation supports the 20.15.02 version of Remedyforce.

To view the latest documentation, click

Managing configuration items

Any component in your IT infrastructure that you need to deliver services to your clients is a configuration item (CI). You must create these CIs in the CMDB. You can attach supporting information about CIs in the form of documents or URLs. You can also establish a relationship among CIs. For example, you can establish a relationship among a monitor, keyboard, processor, and other items that make a computer.

The data model of BMC Remedyforce unifies the representation of configuration data. It is designed to store data about the most common configuration items (CIs), such as hardware, software, and services and provide a mechanism for linking the CIs to provide a complete view of all elements of an IT environment and how CIs affect each other.

Starting from BMC Remedyforce version 20.14.01, a robust version of CMDB, referred to as CMDB 2.0, is available out-of-the-box. However, if you have upgraded to 20.14.01 or later, to use CMDB 2.0, you must upgrade to it.

The following topics are provided:

Note

If your system administrator has integrated BMC Remedyforce with BMC FootPrints Asset Core, a few additional options are available on the Remedyforce CMDB tab. If you are a valid BMC FootPrints Asset Core administrator, you can perform actions on BMC FootPrints Asset Core devices, view the inventory summary of devices, and launch the BMC FootPrints Asset Core console. For more information, see Incident management.

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