Managing configuration items
Any component in your IT infrastructure that you need to deliver services to your clients is a configuration item (CI). You must create these CIs in the CMDB. You can attach supporting information about CIs in the form of documents or URLs. You can also establish a relationship among CIs. For example, you can establish a relationship among a monitor, keyboard, processor, and other items that make a computer.
The data model of BMC Remedyforce unifies the representation of configuration data. It is designed to store data about the most common configuration items (CIs), such as hardware, software, and services and provide a mechanism for linking the CIs to provide a complete view of all elements of an IT environment and how CIs affect each other.
Starting from BMC Remedyforce version 20.14.01, a robust version of CMDB, referred to as CMDB 2.0, is available out-of-the-box. However, if you have upgraded to 20.14.01 or later, to use CMDB 2.0, you must upgrade to it.
The following topics are provided: