Note

 

This documentation supports the 20.15.02 version of Remedyforce.

To view the latest documentation, click

Items that cannot be localized

The following items in BMC Remedyforce cannot be localized by using the Translation Workbench and custom labels:

  • Email templates: Email templates cannot be localized based on the language of the logged-on user. However, you can customize an email template based on your needs. For more information, see To customize email templates.
  • Names of all the reports: Report properties cannot be localized based on the language of the logged-on user. However, you can customize report properties based on your needs. For more information, see To customize report properties.
  • Names of QuickViews: QuickViews cannot be localized based on the language of the logged-on user. However, you can change the QuickView names. For more information, see To change QuickView names.
  • Status: Status cannot be localized based on the language of the logged-on user. However, you can change the status names. For more information, see To change the status.
  • Standard Salesforce profile names: The standard Salesforce profile names that appear on the Navigator Assignment page cannot be translated.
  • Online help

To customize email templates

Email templates can be configured the same way for all your users. Email templates cannot be localized in the language of the logged-on user.

  1. To determine which server hosts your Salesforce.com organization, check your Salesforce.com URL.
    For example, if the na7 Salesforce.com server hosts your Salesforce.com organization, your Salesforce.com URL is: https://na7.salesforce.com/home/home.jsp.
    If the ap1 Salesforce.com server hosts your Salesforce.com organization, your Salesforce.com URL is: https://ap1.salesforce.com/home/home.jsp.
  2. Click the Remedyforce Administration tab.
  3. On the Home page, click the Configure Email tile, and from the menu select Email Templates.
  4. From the Folder list, select BMC ServiceDesk Email Templates.
    Depending on when you initiated your Salesforce.com organization, the Folder list might display SDE Emails instead of BMC ServiceDesk Email Templates. If you see SDE Emails in the Folder list, select SDE Emails.
  5. For the email template that you want to customize, in the Action column, click Edit.
  6. In the Email Template Edit section, change the email template information.
  7. Click Save.

To customize report properties

Report properties can be configured the same way for all your users. Report properties cannot be localized in the language of the logged-on user.

  1. Click the Home tab.
  2. Click the Reports tab.
  3. From the Folders list, select BMC Remedyforce or any other folder of your choice.
  4. Click the report for which you want to customize properties.
  5. Click Customize, and then click Report Properties.
  6. In the Report Properties dialog box, update the report name, description, or folder.
  7. Click Save.

To change QuickView names

You can change a QuickView name that appears the same for all the users who can have different languages set up.

  1. Click the Remedyforce Dashboard tab.
  2. Click Catalog.
  3. Select a QuickView that you want to change.
  4. Click Edit.
  5. Click Next.
  6. Change the name of the QuickView.
  7. Click Next.
  8. Click Save.

To change the status

You can change the status that appears the same for all the users and does not depend on the language set up for a user. The status names are also visible in Self Service.

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Configure Application tile, and from the menu select Status.
  3. Click the status that you want to change.
  4. Change the status name in the Status field.
  5. Click Save.
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