Integrating
BMC Remedyforce supports integrations with other products from BMC and third-party vendors. The following table provides information about the integrations that you can configure based on your requirements.
| Goal | Supported product integration | Reference information |
|---|---|---|
| You have BMC ProactiveNet Performance Management to identify if there is a problem (or impending problem) with an application or service before a customer reports the issue. BMC ProactiveNet Performance Management generates an event that you can send as an email message to BMC Remedyforce. These incidents can be worked upon by the assigned staff members. | BMC ProactiveNet Performance Management | Integrating BMC Remedyforce with BMC ProactiveNet Performance Management |
You have BMC Client Management to manage and track assets in your organization. You want to track and manage BMC Client Management assets from BMC Remedyforce including:
Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core. For information about importing data from versions 11.6 or 11.7 of BMC FootPrints Asset Core, see Importing data from BMC Client Management. | BMC FootPrints Asset Core BMC Client Management | Integrating BMC Remedyforce with BMC Client Management |
| You have BMC Server Automation installed for the initial provisioning and ongoing automated management of data center servers. You want to create incidents and change requests based on the jobs executed in BMC Server Automation. | BMC Server Automation | Integrating BMC Remedyforce with BMC Server Automation |
| You have BMC Real End User Experience Monitoring and Analytics to detect and isolate end-user performance issues before they negatively affect business reputation and revenue. BMC Real End User Experience Monitoring and Analytics also enables you to monitor real users in real time to ensure consistent application performance. You want to proactively address potential performance issues, and create incidents based on the alerts generated in the BMC Real End User Experience Monitoring and Analytics application. | BMC Real End User Experience Monitoring and Analytics | Integrating BMC Remedyforce with BMC Real End User Experience Monitoring and Analytics |
| You are using Dell KACE to manage desktops, laptops, and servers. You want to enable staff members to work with the Dell KACE console in BMC Remedyforce and enable them to view the asset summary of the Dell KACE devices. | Dell KACE | Integrating BMC Remedyforce with Dell KACE |
In your organization, some members are attending customer calls. They must enter all the customer calls into BMC Remedyforce as incidents. You want to show existing incidents for the calling customer or open a new incident if no incident is reported for the calling customer. | CTI Adapters | Integrating BMC Remedyforce with CTI adapters |
| You want to call external web services on certain events that occur in BMC Remedyforce. For example, you have all employee information in an LDAP server. To unlock the password of an employee, either you can unlock the password manually or configure a web service in BMC Remedyforce for such tasks. | Web API configurations | Configuring external web APIs to automate processes in BMC Remedyforce |
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