Importing data
BMC Remedyforce enables you to import data from various external data sources by using the Pentaho Data Integration tool.
| Goal | Reference topic |
|---|---|
You have the following data in Microsoft System Center Configuration Manager:
You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding configuration items again in BMC Remedyforce, import existing data about CIs that is stored in SCCM. | Importing data from Microsoft System Center Configuration Manager |
You have the following data in BMC Atrium Discovery:
You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding CIs in BMC Remedyforce, import existing data about CIs that is stored in BMC Atrium Discovery. | Importing data from BMC Atrium Discovery |
You have the following data in BMC BladeLogic Client Automation:
You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding CIs in BMC Remedyforce, import existing data about CIs that is stored in BMC BladeLogic Client Automation. | Importing data from BMC BladeLogic Client Automation |
| You have your users in an Active Directory server. To avoid adding users in BMC Remedyforce, import existing users that are stored in the Active Directory server. | Importing users from an LDAP server |
| You have assets and CIs available in BMC Client Management. To avoid adding CIs in BMC Remedyforce, import existing CIs that are stored in BMC Client Management. | Importing data from BMC Client Management |
| You have assets and CIs available in BMC Client Management (known before version 12.0 as BMC FootPrints Asset Core) and you want to import these CIs into BMC Remedyforce 2.0 by using the Representational State Transfer (REST) web API. | Importing data from BMC Client Management 12.0 by using the REST Web API Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core. For information about importing data from versions 11.6 or 11.7 of BMC FootPrints Asset Core, see Importing data from BMC Client Management. |
| You have CIs available in Dell KACE. To avoid adding CIs in BMC Remedyforce, import existing CIs that are stored in Dell KACE. | Importing data from Dell KACE |
| You have CIs available in BMC Atrium Configuration Management Database (BMC Atrium CMDB). To avoid adding CIs in BMC Remedyforce, import existing CIs that are stored in BMC Atrium CMDB. | Importing data from BMC Atrium CMDB |
If you have data in your Microsoft SCCM, BMC Atrium Discovery, BMC BladeLogic Client Automation, BMC Client Management, or Dell KACE database that is not mapped to the fields in the CMDB staging or Base Element object, to import this data, you can import data into custom attributes and define the mapping of the corresponding fields in the data source database to these custom attributes. | Importing data to custom attributes |
| You added some real configuration data to a sandbox while testing BMC Remedyforce, and you want to import this data to your production organization. You might also want to import data from another Salesforce organization. | Importing BMC Remedyforce configuration data from another Salesforce organization |
Related topics
Overview of how data is imported into BMC Remedyforce
Use cases of importing data from automated discovery tools
Prerequisites for importing data to BMC Remedyforce
Importing client records by using the Data Loader
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