Note

 

This documentation supports the 20.15.02 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Importing data

BMC Remedyforce enables you to import data from various external data sources by using the Pentaho Data Integration tool.

GoalReference topic

You have the following data in Microsoft System Center Configuration Manager:

  • Computer System
  • Operating system
  • Processor
  • Software servers (LAN Endpoint and IP Endpoint)

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding configuration items again in BMC Remedyforce, import existing data about CIs that is stored in SCCM.

Importing data from Microsoft System Center Configuration Manager

You have the following data in BMC Atrium Discovery:

  • Operating system
  • Processor
  • Software servers (LAN Endpoint and IP Endpoint)

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding CIs in BMC Remedyforce, import existing data about CIs that is stored in BMC Atrium Discovery.

Importing data from BMC Atrium Discovery

You have the following data in BMC BladeLogic Client Automation:

  • Operating System
  • Processor
  • IP EndPoint
  • LAN Endpoint

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding CIs in BMC Remedyforce, import existing data about CIs that is stored in BMC BladeLogic Client Automation.

Importing data from BMC BladeLogic Client Automation
You have your users in an Active Directory server. To avoid adding users in BMC Remedyforce, import existing users that are stored in the Active Directory server.Importing users from an LDAP server
You have assets and CIs available in BMC Client Management. To avoid adding CIs in BMC Remedyforce, import existing CIs that are stored in BMC Client Management.Importing data from BMC Client Management
You have assets and CIs available in BMC Client Management (known before version 12.0 as BMC FootPrints Asset Core) and you want to import these CIs into BMC Remedyforce 2.0 by using the Representational State Transfer (REST) web API.

Importing data from BMC Client Management 12.0 by using the REST Web API 

Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core. For information about importing data from versions 11.6 or 11.7 of BMC FootPrints Asset Core, see Importing data from BMC Client Management.

You have CIs available in Dell KACE. To avoid adding CIs in BMC Remedyforce, import existing CIs that are stored in Dell KACE.Importing data from Dell KACE
You have CIs available in BMC Atrium Configuration Management Database (BMC Atrium CMDB). To avoid adding CIs in BMC Remedyforce, import existing CIs that are stored in BMC Atrium CMDB.Importing data from BMC Atrium CMDB
If you have data in your Microsoft SCCM, BMC Atrium Discovery, BMC BladeLogic Client Automation, BMC Client Management, or Dell KACE database that is not mapped to the fields in the CMDB staging or Base Element object, to import this data, you can import data into custom attributes and define the mapping of the corresponding fields in the data source database to these custom attributes. Importing data to custom attributes
You added some real configuration data to a sandbox while testing BMC Remedyforce, and you want to import this data to your production organization. You might also want to import data from another Salesforce organization.Importing BMC Remedyforce configuration data from another Salesforce organization

Related topics

Overview of how data is imported into BMC Remedyforce

Use cases of importing data from automated discovery tools

Prerequisites for importing data to BMC Remedyforce

Importing client records by using the Data Loader 

Scheduling jobs to import data

Troubleshooting issues with importing data

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