Note This documentation supports the 20.15.02 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Getting started with service request definitions

Consider the following example of a New Hire Request for the HR department account:

  • HR executive sends an email message to the service desk team requesting to add information about a new employee and configure a laptop for the employee.
  • The service desk team member creates an entry for the new employee in AD and other required applications.
  • The service desk team member configures a laptop for the new employee.
  • The service desk team member notifies the HR executive that the new employee information has been added in the required applications and the laptop is ready.

You can automate this process by creating a service request definition (SRD), New Hire Request, in BMC Remedyforce.

Prepare a list of services that you want to provide to clients of each account in your organization.

The following table provides overview of steps to create a request definition:

 

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