This documentation supports the 20.15.02 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Filtering request definitions in the List view

The Views menu allows you to filter the records that are displayed in the Request Definitions List view. The Views menu allows you to display only active records or inactive records, and to define the refresh rate of the Request Definitions List view. The Views menu also displays the time when the List view was last refreshed.

  1. On the Request Definition List view, click .
  2. In the Refresh every minute text box, enter the time (in minutes) in which you want the List view to be refreshed.
  3. Click Apply.

The default refresh rate is 10 minutes and the minimum refresh rate is one minute.

This value is stored in the browser's cookies. When you log on, the List view refreshes at the new refresh rate. If a staff member deletes the browser's cookies, the refresh rate of the List view is reset to 10 minutes. You can disable the automatic refresh of a List view by entering zero as the refresh rate.

A faster refresh rate impacts your actions because the List view would refresh when you are performing an action. BMC recommends that you use a refresh rate that is higher than the minimum refresh rate.

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