Creating and configuring an SRD

A service request definition (SRD) is a service request template that is available to clients through Self Service. SRDs provide the options required to facilitate the selection and execution of delivery for a service request. These options can include attributes such as categorization, effective start and end dates, or pricing information.

The following topics are provided:

• Overview of creating and configuring an SRD
• Creating the SRD
• Configuring entitlement of SRDs
• Configuring service request information to be shown to clients
• Adding fields to take information from clients
• Adding templates to fulfill a request and mapping template fields to input values
• Use case - Adding a picklist response type
• Use case - Adding radio button options to the service request
• Use case - Defining conditions to display a field
• Use case - Defining conditions to invoke a template
• Use case - Adding a Header section to a service request
• Use case - Adding a Lookup field to a service request
• Points to consider when adding validation rules
• Points to consider when adding input field of type Text Area (Rich)
• Visibility of an SRD in Self Service for portal and nonportal users