Configuring object-level permission for a lookup field
If you have added a lookup field on an object to the Self Service: Service Request custom form in a field set, however, the lookup field is not visible on the custom form, you must ensure that the object-level permission is enabled for the lookup field.
To configure the object-level permission
- Navigate to Setup > Create > Objects.
- In the Action column, click Edit beside the object name on which you have created the lookup field.
- In the Optional Features section, click the Available for Customer Portal check box.
- Click Save.
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