Configuring fields on the Close form

You can add or remove fields from the Close form for the following objects:

• Incident
• Task
• Problem
• Change Request
• Release
• Broadcast

If the fields that you want to add to the Close form do not exist for an object, add them to the object first. For more information, see https://help.salesforce.com/htviewhelpdoc?id=adding_fields.htm&siteLang=en_US. If you mark a custom field as required, an error message is shown to the user if no value is specified for the field.

The following table lists out-of-the-box fields that cannot be removed:

To add or remove fields on the Close form

1. Click the Remedyforce Administration tab.
2. On the Home page, click the Manage Objects tile, and from the menu, select the object that you want to add or remove.
3. Click Field Sets.
4. In the Action column, click Edit for the Close Form field set.
5. Perform one of the following actions:
   • To add fields to the field set, drag the required fields from the palette to the In the Field Set list.
   • To remove a field from the field set, from the In the Field Set list, select the field, and click .
6. Click Save.

Related topics

Closing incidents or service requests

Closing tasks

Closing problems

Closing change requests

Closing releases

Closing broadcasts